Eagle Park Health Care Facility Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Eagle Park Health Care Facility Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Eagle Park Health Care Facility
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 777 Jones St Accreditation status Accredited
City/postal code Qualicum Beach V9K2L1 Accreditation expiry date April 2022
Phone number (250) 947-8220 Contact for complaints Clinical Nurse Leader
Operator (name) Vancouver Island Health Phone number of complaint contact (250) 947-8220 x39105
Opened 1994 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Spanish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 75
Total beds 75
Room Configuration2 (as of March 31, 2020)
Private rooms 55
Semi-private rooms 10
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.16 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.85 3.03
Allied health hours (hours per resident per day) 0.31 0.33
Raw food costs per resident per day (actual cost) $9.19 $9.12
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20
Serious adverse events 0
Inspections
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 66.5% 64.4%
Percent 85 years or older 50.9% 55.1%
Percent younger than 65 years 5.0% 5.5%
Average length of stay (days) 725 834
Percent of residents diagnosed with depression 23.4% 23.3%
Percent of residents dependent in activities of daily living 20.7% 30.7%
Percent of residents with severe cognitive impairment 32.8% 28.8%
Percent of residents with dementia (mild to severe) 72.8% 64.0%
Percent of residents with physically abusive behaviour 5.5% 8.9%
Average index of social engagement 3.8 2.7
Percent of residents with low social engagement 27.2% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.7% 10.4%
Percent of residents receiving recreation therapy 2.1% 30.0%
Percent of residents receiving occupational therapy 47.6% 5.8%
Percent of residents receiving depression medication 56.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 54.6% 24.2%
Percent of residents with daily physical restraints 13.8% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 78.7% 85.4%
Percent of health care workers vaccinated for influenza 72.4% 69.2%

Source: BC Centre for Disease Control