Veterans Memorial Lodge Quick Facts
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Veterans Memorial Lodge Quick FactsDecember 2020 |
| Click here for Residential Care Survey results | |||
| Facility | Veterans Memorial Lodge | ||
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 4579 Chatterton Way | Accreditation status | Accredited |
| City/postal code | Saanich V8X4Y7 | Accreditation expiry date | November 2020 |
| Phone number | (250) 658-0311 | Contact for complaints | Director |
| Operator (name) | Broadmead Care Society | Phone number of complaint contact | (250) 658-0311 |
| Opened | 1995 | Personal spending account | Yes |
| Councils | Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | ||
| Current language(s) spoken by staff | English, Arabic, Mandarin, Cantonese, Croatian, Czech, Punjabi, Hindi, Tagalog, Japanese, Korean, French, Portuguese, Polish, Spanish, Ukrainian, Somali | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Foot care; Hairdressing; Enhanced wheelchair and walker cleaning Program enhancement; One-time clothing labeling fee; Dentist and Dental Hygiene Services on a fee-for-service basis. |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds1 (as of March 31, 2020) | |
|---|---|
| Private beds (not publicly funded) | 0 |
| Publicly funded beds (short- and long-term) | 225 |
| Total beds | 225 |
| Room Configuration2 (as of March 31, 2020) | |
|---|---|
| Private rooms | 201 |
| Semi-private rooms | 12 |
| Multi-person rooms | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2018/19 | 2019/20 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.33 | 3.32 |
| Nursing/Care Aide care hours (hours per resident per day) | 2.99 | 3.02 |
| Allied health hours (hours per resident per day) | 0.34 | 0.30 |
| Raw food costs per resident per day (actual cost) | $8.94 | $9.85 |
| Facility per diem rate | $223.17 | $234.44 |
Source: Health Authority
| Licensing (2019/20) | |||
|---|---|---|---|
| Complaints, 2019/20 | |||
| Number of licensing complaints | 3 | Number substantiated licensing complaints | 1 |
| Incidents, 2019/20 | |||
| Serious adverse events | 0 | ||
| Inspections | |||
|---|---|---|---|
| Number of Inspections | 1 | Number of licensing infractions found | 6 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 3 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 1 | Records & reporting | 0 |
| Care & supervision | 2 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2019/20) | Facility | B.C. |
|---|---|---|
| Average age of population | 89 | 84 |
| Percent female | 39.5% | 64.4% |
| Percent 85 years or older | 74.1% | 55.1% |
| Percent younger than 65 years | 1.5% | 5.5% |
| Average length of stay (days) | 808 | 834 |
| Percent of residents diagnosed with depression | 19.8% | 23.3% |
| Percent of residents totally dependent in activities of daily living | 26.6% | 30.7% |
| Percent of residents with severe cognitive impairment | 36.8% | 28.8% |
| Percent of residents with dementia (mild to severe) | 69.7% | 64.0% |
| Percent of residents with physically abusive behaviour | 5.2% | 8.9% |
| Average index of social engagement | 2.5 | 2.7 |
| Percent of residents with low social engagement | 51.1% | 48.0% |
| Case mix index | 0.58 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality (2019/20) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.3% | 10.4% |
| Percent of residents receiving recreation therapy | 0.0% | 30.0% |
| Percent of residents receiving occupational therapy | 0.1% | 5.8% |
| Percent of residents receiving depression medication | 42.6% | 48.6% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 7.1% | 24.2% |
| Percent of residents with daily physical restraints | 2.2% | 6.6% |
Source: Canadian Institute for Health Information
| Influenza Vaccination Coverage (2019/20) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 98.0% | 85.4% |
| Percent of health care workers vaccinated for influenza | 61.6% | 69.2% |
Source: BC Centre for Disease Control