Hilton Villa Seniors Community Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Hilton Villa Seniors Community Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Hilton Villa Seniors Community
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 13525 Hilton Rd Accreditation status Accredited
City/postal code Surrey V3R5J3 Accreditation expiry date July 2022
Phone number (604) 588-3424 Contact for complaints Site Leader
Operator (name) Park Place Seniors Living Inc. Phone number of complaint contact (604) 588-3424 x109
Opened 1974 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 2
Publicly funded beds (short- and long-term) 154
Total beds 156
Room Configuration2 (as of March 31, 2020)
Private rooms 86
Semi-private rooms 35
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Some
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.10 3.10
Nursing/Care Aide care hours (hours per resident per day) 2.76 2.76
Allied health hours (hours per resident per day) 0.34 0.34
Raw food costs per resident per day (actual cost) $6.03 $6.63
Facility per diem rate $219.30 $228.63

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 4 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 0.6 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 14 9.0 8.9 Other injury 5 3.2 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 1.3 4.0
Unexpected illness 81 51.9 20.5 Attempted suicide 0 0.0 0.1
Expected death 38 24.4 26.2 Other - clinical 1 0.6 0.7
Unexpected death 1 0.6 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 11 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 66.6% 64.4%
Percent 85 years or older 51.8% 55.1%
Percent younger than 65 years 8.4% 5.5%
Average length of stay (days) 690 834
Percent of residents diagnosed with depression 20.3% 23.3%
Percent of residents dependent in activities of daily living 31.0% 30.7%
Percent of residents with severe cognitive impairment 44.0% 28.8%
Percent of residents with dementia (mild to severe) 66.8% 64.0%
Percent of residents with physically abusive behaviour 11.9% 8.9%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 57.2% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 45.9% 10.4%
Percent of residents receiving recreation therapy 5.8% 30.0%
Percent of residents receiving occupational therapy 0.2% 5.8%
Percent of residents receiving depression medication 49.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 11.4% 24.2%
Percent of residents with daily physical restraints 5.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 95.3% 85.4%
Percent of health care workers vaccinated for influenza 90.8% 69.2%

Source: BC Centre for Disease Control