Holyrood Manor Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Holyrood Manor Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Holyrood Manor
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 22710 Holyrood Ave Accreditation status Unknown
City/postal code Maple Ridge V2X3E6 Accreditation expiry date not available
Phone number (604) 467-8831 Contact for complaints Executive Director
Operator (name) Revera Long Term Care Inc. Phone number of complaint contact (604) 467-8831 x222
Opened 1995 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 1
Publicly funded beds (short- and long-term) 124
Total beds 125
Room Configuration2 (as of March 31, 2020)
Private rooms 77
Semi-private rooms 24
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.15 3.15
Nursing/Care Aide care hours (hours per resident per day) 2.80 2.80
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $7.33 $8.15
Facility per diem rate $221.03 $230.87

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 24 19.2 8.9 Other injury 1 0.8 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 0.8 4.0
Unexpected illness 22 17.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 25 20.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 2 1.6 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 80.2% 64.4%
Percent 85 years or older 57.8% 55.1%
Percent younger than 65 years 5.3% 5.5%
Average length of stay (days) 1,375 834
Percent of residents diagnosed with depression 27.3% 23.3%
Percent of residents totally dependent in activities of daily living 24.2% 30.7%
Percent of residents with severe cognitive impairment 24.4% 28.8%
Percent of residents with dementia (mild to severe) 71.4% 64.0%
Percent of residents with physically abusive behaviour 10.8% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 48.7% 48.0%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 61.3% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 46.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.2% 24.2%
Percent of residents with daily physical restraints 0.9% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 87.2% 85.4%
Percent of health care workers vaccinated for influenza 96.4% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Holyrood Manor website