Dufferin Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Dufferin Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Dufferin Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 1131 Dufferin St Accreditation status Accredited
City/postal code Coquitlam V3B7X5 Accreditation expiry date February 2022
Phone number (604) 552-1166 Contact for complaints n/a
Operator (name) Retirement Concepts Phone number of complaint contact n/a
Opened 1996 Personal spending account n/a
Councils n/a Visitor parking (cost) n/a
Meetings held n/a    
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 25
Publicly funded beds (short- and long-term) 128
Total beds 153
Room Configuration2 (as of March 31, 2020)
Private rooms 97
Semi-private rooms 28
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site n/a

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.64 2.64
Allied health hours (hours per resident per day) 0.31 0.31
Raw food costs per resident per day (actual cost) $6.35 $6.79
Facility per diem rate $230.55 $239.68

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.7 1.3
Fall with injury / Adverse event 17 11.1 8.9 Other injury 1 0.7 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 1.3 4.0
Unexpected illness 27 17.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 26 17.0 26.2 Other - clinical 1 0.7 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 2
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 78.2% 64.4%
Percent 85 years or older 56.2% 55.1%
Percent younger than 65 years 0.6% 5.5%
Average length of stay (days) 426 834
Percent of residents diagnosed with depression 18.0% 23.3%
Percent of residents dependent in activities of daily living 41.2% 30.7%
Percent of residents with severe cognitive impairment 49.4% 28.8%
Percent of residents with dementia (mild to severe) 78.6% 64.0%
Percent of residents with physically abusive behaviour 14.2% 8.9%
Average index of social engagement 0.7 2.7
Percent of residents with low social engagement 91.0% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 50.8% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 46.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.6% 24.2%
Percent of residents with daily physical restraints 6.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 88.9% 85.4%
Percent of health care workers vaccinated for influenza 72.8% 69.2%

Source: BC Centre for Disease Control