Crescent Gardens Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Crescent Gardens Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Crescent Gardens
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1222 King George Boulevard Accreditation status Unknown
City/postal code Surrey V4A9W6 Accreditation expiry date not available
Phone number (604) 541-8861 Contact for complaints Gordon Sarkissi
Operator (name) Chartwell Retirement Residences Phone number of complaint contact (604) 541-6712
Opened 1997 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 20
Publicly funded beds (short- and long-term) 55
Total beds 75
Room Configuration2 (as of March 31, 2020)
Private rooms 69
Semi-private rooms 3
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.64 2.64
Allied health hours (hours per resident per day) 0.31 0.31
Raw food costs per resident per day (actual cost) $10.92 $11.19
Facility per diem rate $225.04 $234.92

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 1.3 1.3
Fall with injury / Adverse event 7 9.3 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 1.3 4.0
Unexpected illness 14 18.7 20.5 Attempted suicide 0 0.0 0.1
Expected death 28 37.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 3 4.0 0.6 Other - service delivery 3 4.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 1
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 89 84
Percent female 65.1% 64.4%
Percent 85 years or older 78.5% 55.1%
Percent younger than 65 years 0.0% 5.5%
Average length of stay (days) 639 834
Percent of residents diagnosed with depression 12.6% 23.3%
Percent of residents dependent in activities of daily living 16.9% 30.7%
Percent of residents with severe cognitive impairment 10.0% 28.8%
Percent of residents with dementia (mild to severe) 58.1% 64.0%
Percent of residents with physically abusive behaviour 9.3% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 46.8% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 5.0% 10.4%
Percent of residents receiving recreation therapy 1.7% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 36.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.9% 24.2%
Percent of residents with daily physical restraints 5.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control