The Priory Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Priory Quick Facts

December 2020

Click here for Residential Care Survey results
Facility The Priory
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 567 Goldstream Ave. Accreditation status Accredited
City/postal code Langford V9B2W4 Accreditation expiry date April 2022
Phone number (250) 370-5626 Contact for complaints Manager
Operator (name) Vancouver Island Health Phone number of complaint contact (250) 370-5790
Opened 1999 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Mandarin, Punjabi, Portuguese, Filipino, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Drugs not otherwise covered, specialty services, some transportation
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 150
Total beds 150
Room Configuration2 (as of March 31, 2020)
Private rooms 82
Semi-private rooms 6
Multi-person rooms 14

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.29 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.07 3.08
Allied health hours (hours per resident per day) 0.22 0.29
Raw food costs per resident per day (actual cost) $8.46 $8.49
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 4 Number substantiated licensing complaints 0
Incidents, 2019/20
Serious adverse events 3
Inspections
Number of Inspections 2 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 76.6% 64.4%
Percent 85 years or older 48.9% 55.1%
Percent younger than 65 years 4.8% 5.5%
Average length of stay (days) 639 834
Percent of residents diagnosed with depression 34.0% 23.3%
Percent of residents totally dependent in activities of daily living 30.4% 30.7%
Percent of residents with severe cognitive impairment 39.2% 28.8%
Percent of residents with dementia (mild to severe) 75.7% 64.0%
Percent of residents with physically abusive behaviour 7.1% 8.9%
Average index of social engagement 2.8 2.7
Percent of residents with low social engagement 46.4% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.3% 10.4%
Percent of residents receiving recreation therapy 74.0% 30.0%
Percent of residents receiving occupational therapy 33.4% 5.8%
Percent of residents receiving depression medication 60.3% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 26.7% 24.2%
Percent of residents with daily physical restraints 2.1% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 92.0% 85.4%
Percent of health care workers vaccinated for influenza 78.7% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to The Priory website