Waverly Seniors Village Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Waverly Seniors Village Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Waverly Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 8445 Young Rd Accreditation status Accredited
City/postal code Chilliwack V2P4P2 Accreditation expiry date February 2022
Phone number (604) 792-6340 Contact for complaints Director of Care
Operator (name) Retirement Concepts Phone number of complaint contact (604) 703-2103
Opened 1989 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 38
Publicly funded beds (short- and long-term) 22
Total beds 60
Room Configuration2 (as of March 31, 2020)
Private rooms 51
Semi-private rooms 1
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.67 2.67
Allied health hours (hours per resident per day) 0.28 0.28
Raw food costs per resident per day (actual cost) $7.45 $8.86
Facility per diem rate $266.69 $261.10

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 12 Number substantiated licensing complaints 8
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 14 23.3 8.9 Other injury 2 3.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 4 6.7 4.0
Unexpected illness 26 43.3 20.5 Attempted suicide 0 0.0 0.1
Expected death 18 30.0 26.2 Other - clinical 1 1.7 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 1.7 0.6
Inspections
Number of Inspections 28 Number of licensing infractions found 74
Licensing Infractions
Licensing 7 Nutrition & food services 0
Physical facility, equipment & furnishings 7 Medication 1
Staffing 27 Program 2
Policies & procedures 11 Records & reporting 3
Care & supervision 11 Resident Bill of Rights 0
Hygiene & communicable disease control 5 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 87 84
Percent female 69.3% 64.4%
Percent 85 years or older 72.9% 55.1%
Percent younger than 65 years 2.9% 5.5%
Average length of stay (days) 1,267 834
Percent of residents diagnosed with depression 18.3% 23.3%
Percent of residents dependent in activities of daily living 32.2% 30.7%
Percent of residents with severe cognitive impairment 28.7% 28.8%
Percent of residents with dementia (mild to severe) 74.8% 64.0%
Percent of residents with physically abusive behaviour 8.7% 8.9%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 33.0% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 40.0% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 53.9% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.2% 24.2%
Percent of residents with daily physical restraints 19.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control