Glenwood Seniors Community Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Glenwood Seniors Community Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Glenwood Seniors Community
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1458 Glenwood Dr Accreditation status Unknown
City/postal code Agassiz V0M1A3 Accreditation expiry date not available
Phone number (604) 796-9202 Contact for complaints Team Leader / Director of Care
Operator (name) Park Place Seniors Living Inc. Phone number of complaint contact (604) 796-9202
Opened 1910 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, German, Dutch, Punjabi, Hindi, Tagalog, Japanese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 8
Publicly funded beds (short- and long-term) 29
Total beds 37
Room Configuration2 (as of March 31, 2020)
Private rooms 37
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services n/a
Non-regulated services (care aides) No Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.65 2.65
Allied health hours (hours per resident per day) 0.30 0.30
Raw food costs per resident per day (actual cost) $5.86 $7.53
Facility per diem rate $232.78 $241.11

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 6 16.2 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 8.1 4.0
Unexpected illness 3 8.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 8 21.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 2.7 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 8
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 2
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 71.6% 64.4%
Percent 85 years or older 65.8% 55.1%
Percent younger than 65 years 0.0% 5.5%
Average length of stay (days) 850 834
Percent of residents diagnosed with depression 13.8% 23.3%
Percent of residents dependent in activities of daily living 6.9% 30.7%
Percent of residents with severe cognitive impairment 24.1% 28.8%
Percent of residents with dementia (mild to severe) 84.1% 64.0%
Percent of residents with physically abusive behaviour 13.1% 8.9%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 60.7% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 2.1% 10.4%
Percent of residents receiving recreation therapy 89.0% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 33.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.5% 24.2%
Percent of residents with daily physical restraints 0.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.9% 85.4%
Percent of health care workers vaccinated for influenza 76.5% 69.2%

Source: BC Centre for Disease Control