Guildford Seniors Village Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Guildford Seniors Village Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Guildford Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 14568 104a Ave. Accreditation status Accredited
City/postal code Surrey V3R1R3 Accreditation expiry date February 2022
Phone number (604) 582-0808 Contact for complaints General Manager and Director of Care
Operator (name) Retirement Concepts Phone number of complaint contact (604) 582-0808
Opened 2001 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Hindi, Punjabi, English, Korean, Spanish, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 37
Publicly funded beds (short- and long-term) 61
Total beds 98
Room Configuration2 (as of March 31, 2020)
Private rooms 90
Semi-private rooms 8
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.10 3.10
Nursing/Care Aide care hours (hours per resident per day) 2.77 2.77
Allied health hours (hours per resident per day) 0.33 0.33
Raw food costs per resident per day (actual cost) $6.43 $7.54
Facility per diem rate $236.42 $246.08

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 2
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 1.0 1.3
Fall with injury / Adverse event 12 12.2 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 3.1 4.0
Unexpected illness 47 48.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 22 22.4 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 1.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 5 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 3 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 43.4% 64.4%
Percent 85 years or older 50.9% 55.1%
Percent younger than 65 years 4.3% 5.5%
Average length of stay (days) 765 834
Percent of residents diagnosed with depression 14.2% 23.3%
Percent of residents dependent in activities of daily living 32.7% 30.7%
Percent of residents with severe cognitive impairment 37.0% 28.8%
Percent of residents with dementia (mild to severe) 71.3% 64.0%
Percent of residents with physically abusive behaviour 15.0% 8.9%
Average index of social engagement 2.3 2.7
Percent of residents with low social engagement 61.0% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 5.1% 10.4%
Percent of residents receiving recreation therapy 70.9% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 46.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 29.2% 24.2%
Percent of residents with daily physical restraints 14.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control