Simon K.Y. Lee Seniors Care Home Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Simon K.Y. Lee Seniors Care Home Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Simon K.Y. Lee Seniors Care Home
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 555 Carrall Street Accreditation status Accredited
City/postal code Vancouver V6B2J8 Accreditation expiry date March 2023
Phone number (604) 608-8800 Contact for complaints Manager
Operator (name) S.U.C.C.E.S.S. Multi-Level Care Society Phone number of complaint contact (604) 608-8810
Opened 2001 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Cantonese, Mandarin

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 4
Publicly funded beds (short- and long-term) 110
Total beds 114
Room Configuration2 (as of March 31, 2020)
Private rooms 104
Semi-private rooms 5
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.98 2.99
Nursing/Care Aide care hours (hours per resident per day) 2.72 2.77
Allied health hours (hours per resident per day) 0.27 0.22
Raw food costs per resident per day (actual cost) $7.00 $6.96
Facility per diem rate $210.26 $225.72

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.9 1.3
Fall with injury / Adverse event 5 4.4 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 32 28.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 30 26.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 3 2.6 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 88 84
Percent female 70.1% 64.4%
Percent 85 years or older 76.0% 55.1%
Percent younger than 65 years 1.5% 5.5%
Average length of stay (days) 1,748 834
Percent of residents diagnosed with depression 18.8% 23.3%
Percent of residents dependent in activities of daily living 34.9% 30.7%
Percent of residents with severe cognitive impairment 23.2% 28.8%
Percent of residents with dementia (mild to severe) 69.0% 64.0%
Percent of residents with physically abusive behaviour 14.5% 8.9%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 32.1% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 24.7% 10.4%
Percent of residents receiving recreation therapy 3.8% 30.0%
Percent of residents receiving occupational therapy 1.3% 5.8%
Percent of residents receiving depression medication 34.9% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.1% 24.2%
Percent of residents with daily physical restraints 5.8% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control