Summerland Seniors Village Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Summerland Seniors Village Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Summerland Seniors Village
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 12803 Atkinson Road Accreditation status Accredited
City/postal code Summerland V0H1Z4 Accreditation expiry date February 2022
Phone number (250) 404-4400 Contact for complaints General Manager
Operator (name) Retirement Concepts Phone number of complaint contact (250) 404-4400
Opened 2006 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 37
Publicly funded beds (short- and long-term) 75
Total beds 112
Room Configuration2 (as of March 31, 2020)
Private rooms 105
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.34 3.34
Nursing/Care Aide care hours (hours per resident per day) 2.99 2.99
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $12.08 $10.68
Facility per diem rate $217.43 $224.77

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 11 Number substantiated licensing complaints 8
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 2.7 0.6 Medication error with adverse event 1 0.9 0.2
Abuse / neglect 10 8.9 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 10 8.9 8.9 Other injury 12 10.7 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 10 8.9 4.0
Unexpected illness 11 9.8 20.5 Attempted suicide 0 0.0 0.1
Expected death 29 25.9 26.2 Other - clinical 2 1.8 0.7
Unexpected death 3 2.7 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 12 Number of licensing infractions found 51
Licensing Infractions
Licensing 3 Nutrition & food services 2
Physical facility, equipment & furnishings 5 Medication 1
Staffing 9 Program 0
Policies & procedures 6 Records & reporting 10
Care & supervision 11 Resident Bill of Rights 0
Hygiene & communicable disease control 4 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 87 84
Percent female 72.6% 64.4%
Percent 85 years or older 70.4% 55.1%
Percent younger than 65 years 1.1% 5.5%
Average length of stay (days) 805 834
Percent of residents diagnosed with depression 21.3% 23.3%
Percent of residents totally dependent in activities of daily living 24.7% 30.7%
Percent of residents with severe cognitive impairment 39.3% 28.8%
Percent of residents with dementia (mild to severe) 86.7% 64.0%
Percent of residents with physically abusive behaviour 13.3% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 41.3% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 41.3% 30.0%
Percent of residents receiving occupational therapy 4.7% 5.8%
Percent of residents receiving depression medication 50.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 43.3% 24.2%
Percent of residents with daily physical restraints 5.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 87.5% 85.4%
Percent of health care workers vaccinated for influenza 36.1% 69.2%

Source: BC Centre for Disease Control