Heron Grove Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Heron Grove Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Heron Grove
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4900 - 20th Street Accreditation status Unknown
City/postal code Vernon V1T9W3 Accreditation expiry date not available
Phone number (250) 542-6101 Contact for complaints Site Manager
Operator (name) The Good Samaritan Society Phone number of complaint contact (250) 542-6101 x32222
Opened 2007 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi, Croatian, German, Filipino

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 76
Total beds 76
Room Configuration2 (as of March 31, 2020)
Private rooms 76
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.15 3.15
Nursing/Care Aide care hours (hours per resident per day) 2.80 2.80
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $6.84 $7.56
Facility per diem rate $207.72 $222.60

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 7 9.2 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 7 9.2 8.9 Other injury 4 5.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 3.9 4.0
Unexpected illness 16 21.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 27 35.5 26.2 Other - clinical 1 1.3 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 3 3.9 0.6
Inspections
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 82 84
Percent female 66.9% 64.4%
Percent 85 years or older 55.4% 55.1%
Percent younger than 65 years 9.0% 5.5%
Average length of stay (days) 739 834
Percent of residents diagnosed with depression 37.9% 23.3%
Percent of residents dependent in activities of daily living 30.0% 30.7%
Percent of residents with severe cognitive impairment 28.5% 28.8%
Percent of residents with dementia (mild to severe) 57.8% 64.0%
Percent of residents with physically abusive behaviour 5.8% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 48.4% 48.0%
Case mix index 0.68 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 5.4% 10.4%
Percent of residents receiving recreation therapy 10.1% 30.0%
Percent of residents receiving occupational therapy 9.4% 5.8%
Percent of residents receiving depression medication 53.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.3% 24.2%
Percent of residents with daily physical restraints 3.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 79.2% 85.4%
Percent of health care workers vaccinated for influenza 57.3% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Heron Grove website