Mount Cartier Court - Queen Victoria Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Mount Cartier Court - Queen Victoria Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Mount Cartier Court - Queen Victoria Hospital
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1200 Newlands Rd Accreditation status Accredited
City/postal code Revelstoke V0E2S1 Accreditation expiry date October 2023
Phone number (250) 814-2232 Contact for complaints Manager
Operator (name) Interior Health Phone number of complaint contact (250) 814-2224
Opened 2006 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Japanese, German, Greek, French, Thai

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labeling, ID bracelet, hairdresser, massage therapist
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 44
Total beds 44
Room Configuration2 (as of March 31, 2020)
Private rooms 38
Semi-private rooms 6
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.49 3.49
Nursing/Care Aide care hours (hours per resident per day) 3.07 3.07
Allied health hours (hours per resident per day) 0.41 0.41
Raw food costs per resident per day (actual cost) $9.26 $9.22
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 2.3 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 2 4.5 8.9 Other injury 1 2.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 2 4.5 20.5 Attempted suicide 0 0.0 0.1
Expected death 21 47.7 26.2 Other - clinical 2 4.5 0.7
Unexpected death 3 6.8 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 67.0% 64.4%
Percent 85 years or older 52.0% 55.1%
Percent younger than 65 years 7.3% 5.5%
Average length of stay (days) 1,015 834
Percent of residents diagnosed with depression 25.8% 23.3%
Percent of residents totally dependent in activities of daily living 29.6% 30.7%
Percent of residents with severe cognitive impairment 28.3% 28.8%
Percent of residents with dementia (mild to severe) 71.7% 64.0%
Percent of residents with physically abusive behaviour 4.4% 8.9%
Average index of social engagement 3.2 2.7
Percent of residents with low social engagement 32.7% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 1.3% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 3.1% 5.8%
Percent of residents receiving depression medication 71.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.7% 24.2%
Percent of residents with daily physical restraints 7.1% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 85.4%
Percent of health care workers vaccinated for influenza 68.5% 69.2%

Source: BC Centre for Disease Control