Discovery Harbour Seniors Community Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Discovery Harbour Seniors Community Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Discovery Harbour Seniors Community
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 850 14th Avenue Accreditation status Unknown
City/postal code Campbell River V9W4H4 Accreditation expiry date not available
Phone number (250) 287-7166 Contact for complaints Site Leader / Director of Care
Operator (name) Park Place Seniors Living Inc. Phone number of complaint contact (250) 287-7166 x228
Opened 2008 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Spanish, Filipino, Punjabi, Indonesian, Bosnian, German, Italian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 142
Total beds 142
Room Configuration2 (as of March 31, 2020)
Private rooms 134
Semi-private rooms 4
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.20 3.22
Nursing/Care Aide care hours (hours per resident per day) 2.83 2.85
Allied health hours (hours per resident per day) 0.37 0.37
Raw food costs per resident per day (actual cost) $7.79 $8.90
Facility per diem rate $217.58 $226.09

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 1 0.7 0.2
Abuse / neglect 3 2.1 0.8 Missing or wandering person 1 0.7 1.3
Fall with injury / Adverse event 20 14.1 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 18 12.7 4.0
Unexpected illness 62 43.7 20.5 Attempted suicide 0 0.0 0.1
Expected death 35 24.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 0.7 0.6
Inspections
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 56.5% 64.4%
Percent 85 years or older 51.1% 55.1%
Percent younger than 65 years 5.1% 5.5%
Average length of stay (days) n/a 834
Percent of residents diagnosed with depression 22.7% 23.3%
Percent of residents totally dependent in activities of daily living 27.8% 30.7%
Percent of residents with severe cognitive impairment 29.5% 28.8%
Percent of residents with dementia (mild to severe) 63.8% 64.0%
Percent of residents with physically abusive behaviour 14.0% 8.9%
Average index of social engagement 1.6 2.7
Percent of residents with low social engagement 74.1% 48.0%
Case mix index 0.63 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 0.2% 30.0%
Percent of residents receiving occupational therapy 0.3% 5.8%
Percent of residents receiving depression medication 53.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.8% 24.2%
Percent of residents with daily physical restraints 8.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 71.6% 85.4%
Percent of health care workers vaccinated for influenza 76.2% 69.2%

Source: BC Centre for Disease Control