Comox Valley Seniors Village Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Comox Valley Seniors Village Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Comox Valley Seniors Village
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4640 Headquarters Rd. Accreditation status Accredited
City/postal code Courtenay V9N7J3 Accreditation expiry date February 2022
Phone number (250) 897-1033 Contact for complaints General Manager
Operator (name) Retirement Concepts Phone number of complaint contact (250) 331-4102
Opened 2009 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Filipino, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 19
Publicly funded beds (short- and long-term) 117
Total beds 136
Room Configuration2 (as of March 31, 2020)
Private rooms 128
Semi-private rooms 4
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.11 3.11
Nursing/Care Aide care hours (hours per resident per day) 2.86 2.85
Allied health hours (hours per resident per day) 0.24 0.26
Raw food costs per resident per day (actual cost) $7.67 $7.90
Facility per diem rate $230.24 $240.87

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 21 Number substantiated licensing complaints 18
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 4 2.9 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 8 5.9 8.9 Other injury 1 0.7 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 9 6.6 4.0
Unexpected illness 14 10.3 20.5 Attempted suicide 1 0.7 0.1
Expected death 33 24.3 26.2 Other - clinical 2 1.5 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 3 2.2 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 10
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 3 Records & reporting 3
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 62.6% 64.4%
Percent 85 years or older 54.8% 55.1%
Percent younger than 65 years 4.2% 5.5%
Average length of stay (days) 679 834
Percent of residents diagnosed with depression 24.0% 23.3%
Percent of residents dependent in activities of daily living 15.2% 30.7%
Percent of residents with severe cognitive impairment 20.3% 28.8%
Percent of residents with dementia (mild to severe) 60.0% 64.0%
Percent of residents with physically abusive behaviour 14.5% 8.9%
Average index of social engagement 3.2 2.7
Percent of residents with low social engagement 34.8% 48.0%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 7.6% 10.4%
Percent of residents receiving recreation therapy 25.2% 30.0%
Percent of residents receiving occupational therapy 0.7% 5.8%
Percent of residents receiving depression medication 56.6% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.0% 24.2%
Percent of residents with daily physical restraints 6.8% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 80.0% 85.4%
Percent of health care workers vaccinated for influenza 63.2% 69.2%

Source: BC Centre for Disease Control