The Residence at Morgan Heights Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Residence at Morgan Heights Quick Facts

December 2020

Click here for Residential Care Survey results
Facility The Residence at Morgan Heights
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 15955 27th Avenue Accreditation status Not Accredited
City/postal code Surrey V3Z3W3 Accreditation expiry date not applicable
Phone number (604) 535-1118 Contact for complaints Director of Care / Administrator
Operator (name) Morgan Heights Care Ltd Phone number of complaint contact (604) 535-1118
Opened 2009 Personal spending account No
Councils Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi, Italian, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 26
Publicly funded beds (short- and long-term) 90
Total beds 116
Room Configuration2 (as of March 31, 2020)
Private rooms 108
Semi-private rooms 4
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $8.77 $9.43
Facility per diem rate $233.32 $243.50

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 2 1.7 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 7 6.0 8.9 Other injury 1 0.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 6 5.2 20.5 Attempted suicide 0 0.0 0.1
Expected death 25 21.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 0.9 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 87 84
Percent female 70.9% 64.4%
Percent 85 years or older 66.1% 55.1%
Percent younger than 65 years 1.9% 5.5%
Average length of stay (days) 1,029 834
Percent of residents diagnosed with depression 17.0% 23.3%
Percent of residents dependent in activities of daily living 19.7% 30.7%
Percent of residents with severe cognitive impairment 14.9% 28.8%
Percent of residents with dementia (mild to severe) 79.0% 64.0%
Percent of residents with physically abusive behaviour 15.1% 8.9%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 50.4% 48.0%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 16.6% 10.4%
Percent of residents receiving recreation therapy 72.5% 30.0%
Percent of residents receiving occupational therapy 5.3% 5.8%
Percent of residents receiving depression medication 42.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.2% 24.2%
Percent of residents with daily physical restraints 3.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.5% 85.4%
Percent of health care workers vaccinated for influenza 92.3% 69.2%

Source: BC Centre for Disease Control