The Residence in Mission Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Residence in Mission Quick Facts

December 2020

Click here for Residential Care Survey results
Facility The Residence in Mission
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7324 Hurd Street Accreditation status Unknown
City/postal code Mission V2V3H5 Accreditation expiry date not available
Phone number (604) 814-6707 Contact for complaints Manager
Operator (name) Fraser Health Phone number of complaint contact (604) 814-6707
Opened 2014 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Spanish, Austrian German, German, Dutch, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 200
Total beds 200
Room Configuration2 (as of March 31, 2020)
Private rooms 190
Semi-private rooms 5
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.37 3.37
Nursing/Care Aide care hours (hours per resident per day) 3.04 3.04
Allied health hours (hours per resident per day) 0.33 0.33
Raw food costs per resident per day (actual cost) $9.87 n/a
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 5 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 2 1.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 29 14.5 8.9 Other injury 3 1.5 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 1.5 4.0
Unexpected illness 49 24.5 20.5 Attempted suicide 0 0.0 0.1
Expected death 53 26.5 26.2 Other - clinical 5 2.5 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 2 1.0 0.6
Inspections
Number of Inspections 5 Number of licensing infractions found 3
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 82 84
Percent female 63.4% 64.4%
Percent 85 years or older 45.6% 55.1%
Percent younger than 65 years 5.7% 5.5%
Average length of stay (days) 757 834
Percent of residents diagnosed with depression 24.3% 23.3%
Percent of residents totally dependent in activities of daily living 35.2% 30.7%
Percent of residents with severe cognitive impairment 38.7% 28.8%
Percent of residents with dementia (mild to severe) 60.0% 64.0%
Percent of residents with physically abusive behaviour 12.0% 8.9%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 65.7% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 3.4% 10.4%
Percent of residents receiving recreation therapy 29.8% 30.0%
Percent of residents receiving occupational therapy 1.2% 5.8%
Percent of residents receiving depression medication 50.3% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 40.9% 24.2%
Percent of residents with daily physical restraints 4.6% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 77.1% 69.2%

Source: BC Centre for Disease Control