The Heights at Mount View Quick Facts
|
The Heights at Mount View Quick FactsDecember 2020 |
| Click here for Residential Care Survey results | |||
| Facility | The Heights at Mount View | ||
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 3814 Carey Road | Accreditation status | Unknown |
| City/postal code | Victoria V8Z4C4 | Accreditation expiry date | not available |
| Phone number | (250) 384-1313 | Contact for complaints | Residential Care Administrator |
| Operator (name) | Baptist Housing | Phone number of complaint contact | (250) 384-1313 x108 |
| Opened | 2014 | Personal spending account | Yes |
| Councils | Family Council | Visitor parking (cost) | Yes (fee charged) |
| Meetings held | Regular Schedule | ||
| Current language(s) spoken by staff | Many | ||
Source: Facility
| Facility Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Clothing labelling fee |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds1 (as of March 31, 2020) | |
|---|---|
| Private beds (not publicly funded) | 0 |
| Publicly funded beds (short- and long-term) | 260 |
| Total beds | 260 |
| Room Configuration2 (as of March 31, 2020) | |
|---|---|
| Private rooms | 260 |
| Semi-private rooms | 0 |
| Multi-person rooms | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2018/19 | 2019/20 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.24 | 3.25 |
| Nursing/Care Aide care hours (hours per resident per day) | 2.93 | 2.94 |
| Allied health hours (hours per resident per day) | 0.30 | 0.31 |
| Raw food costs per resident per day (actual cost) | $7.66 | $7.00 |
| Facility per diem rate | $250.92 | $262.65 |
Source: Health Authority
| Licensing (2019/20) | |||
|---|---|---|---|
| Complaints, 2019/20 | |||
| Number of licensing complaints | 19 | Number substantiated licensing complaints | 9 |
| Incidents, 2019/20 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 0.4 | 0.6 | Medication error with adverse event | 0 | 0.0 | 0.2 |
| Abuse / neglect | 5 | 1.9 | 0.8 | Missing or wandering person | 36 | 13.8 | 1.3 |
| Fall with injury / Adverse event | 22 | 8.5 | 8.9 | Other injury | 2 | 0.8 | 1.6 |
| Food or other poisoning | 0 | 0.0 | 0.0 | Aggressive behaviour | 102 | 39.2 | 4.0 |
| Unexpected illness | 79 | 30.4 | 20.5 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 52 | 20.0 | 26.2 | Other - clinical | 3 | 1.2 | 0.7 |
| Unexpected death | 3 | 1.2 | 0.6 | Other - service delivery | 0 | 0.0 | 0.6 |
| Inspections | |||
|---|---|---|---|
| Number of Inspections | 2 | Number of licensing infractions found | 21 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 3 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 2 | Medication | 0 |
| Staffing | 4 | Program | 0 |
| Policies & procedures | 1 | Records & reporting | 8 |
| Care & supervision | 3 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2019/20) | Facility | B.C. |
|---|---|---|
| Average age of population | 83 | 84 |
| Percent female | 63.9% | 64.4% |
| Percent 85 years or older | 50.4% | 55.1% |
| Percent younger than 65 years | 7.1% | 5.5% |
| Average length of stay (days) | 1,256 | 834 |
| Percent of residents diagnosed with depression | 24.6% | 23.3% |
| Percent of residents dependent in activities of daily living | 28.5% | 30.7% |
| Percent of residents with severe cognitive impairment | 44.5% | 28.8% |
| Percent of residents with dementia (mild to severe) | 73.8% | 64.0% |
| Percent of residents with physically abusive behaviour | 9.4% | 8.9% |
| Average index of social engagement | 2.7 | 2.7 |
| Percent of residents with low social engagement | 46.0% | 48.0% |
| Case mix index | 0.58 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality (2019/20) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 1.0% | 10.4% |
| Percent of residents receiving recreation therapy | 14.5% | 30.0% |
| Percent of residents receiving occupational therapy | 0.8% | 5.8% |
| Percent of residents receiving depression medication | 52.0% | 48.6% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 25.6% | 24.2% |
| Percent of residents with daily physical restraints | 0.5% | 6.6% |
Source: Canadian Institute for Health Information
| Influenza Vaccination Coverage (2019/20) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 88.5% | 85.4% |
| Percent of health care workers vaccinated for influenza | 49.0% | 69.2% |
Source: BC Centre for Disease Control