The Heights at Mount View Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Heights at Mount View Quick Facts

December 2020

Click here for Residential Care Survey results
Facility The Heights at Mount View
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3814 Carey Road Accreditation status Unknown
City/postal code Victoria V8Z4C4 Accreditation expiry date not available
Phone number (250) 384-1313 Contact for complaints Residential Care Administrator
Operator (name) Baptist Housing Phone number of complaint contact (250) 384-1313 x108
Opened 2014 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff Many

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 260
Total beds 260
Room Configuration2 (as of March 31, 2020)
Private rooms 260
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.24 3.25
Nursing/Care Aide care hours (hours per resident per day) 2.93 2.94
Allied health hours (hours per resident per day) 0.30 0.31
Raw food costs per resident per day (actual cost) $7.66 $7.00
Facility per diem rate $250.92 $262.65

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 19 Number substantiated licensing complaints 9
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.4 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 5 1.9 0.8 Missing or wandering person 36 13.8 1.3
Fall with injury / Adverse event 22 8.5 8.9 Other injury 2 0.8 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 102 39.2 4.0
Unexpected illness 79 30.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 52 20.0 26.2 Other - clinical 3 1.2 0.7
Unexpected death 3 1.2 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 21
Licensing Infractions
Licensing 3 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 4 Program 0
Policies & procedures 1 Records & reporting 8
Care & supervision 3 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 63.9% 64.4%
Percent 85 years or older 50.4% 55.1%
Percent younger than 65 years 7.1% 5.5%
Average length of stay (days) 1,256 834
Percent of residents diagnosed with depression 24.6% 23.3%
Percent of residents dependent in activities of daily living 28.5% 30.7%
Percent of residents with severe cognitive impairment 44.5% 28.8%
Percent of residents with dementia (mild to severe) 73.8% 64.0%
Percent of residents with physically abusive behaviour 9.4% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 46.0% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 1.0% 10.4%
Percent of residents receiving recreation therapy 14.5% 30.0%
Percent of residents receiving occupational therapy 0.8% 5.8%
Percent of residents receiving depression medication 52.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.6% 24.2%
Percent of residents with daily physical restraints 0.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 88.5% 85.4%
Percent of health care workers vaccinated for influenza 49.0% 69.2%

Source: BC Centre for Disease Control