Glenmore Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Glenmore Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Glenmore Lodge
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 325 Drysdale Blvd. Accreditation status Unknown
City/postal code Kelowna V1V1P5 Accreditation expiry date not available
Phone number (236) 420-1717 Contact for complaints Director of Resident Programs
Operator (name) Sienna Senior Living Phone number of complaint contact (236) 420-1717
Opened 2017 Personal spending account n/a
Councils n/a Visitor parking (cost) n/a
Meetings held n/a    
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included n/a Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included n/a

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 18
Publicly funded beds (short- and long-term) 100
Total beds 118
Room Configuration2 (as of March 31, 2020)
Private rooms 118
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by n/a Food prepared and cooked on site n/a

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.25 3.25
Nursing/Care Aide care hours (hours per resident per day) 2.90 2.90
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $6.79 $7.24
Facility per diem rate $213.00 $220.21

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 3 2.5 0.8 Missing or wandering person 3 2.5 1.3
Fall with injury / Adverse event 13 11.0 8.9 Other injury 3 2.5 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 16 13.6 4.0
Unexpected illness 30 25.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 22 18.6 26.2 Other - clinical 1 0.8 0.7
Unexpected death 1 0.8 0.6 Other - service delivery 1 0.8 0.6
Inspections
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 63.4% 64.4%
Percent 85 years or older 53.9% 55.1%
Percent younger than 65 years 5.7% 5.5%
Average length of stay (days) 581 834
Percent of residents diagnosed with depression 17.6% 23.3%
Percent of residents dependent in activities of daily living 8.3% 30.7%
Percent of residents with severe cognitive impairment 14.4% 28.8%
Percent of residents with dementia (mild to severe) 45.8% 64.0%
Percent of residents with physically abusive behaviour 5.5% 8.9%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 42.2% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 7.2% 30.0%
Percent of residents receiving occupational therapy 37.5% 5.8%
Percent of residents receiving depression medication 43.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.2% 24.2%
Percent of residents with daily physical restraints 3.9% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 72.0% 85.4%
Percent of health care workers vaccinated for influenza 45.0% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Glenmore Lodge website