The Hamlets at Vernon Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

The Hamlets at Vernon Quick Facts

December 2020

This facility did not exist yet when the Residential Care Survey was conducted.
Facility The Hamlets at Vernon
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3050 29 Ave Accreditation status Accredited
City/postal code Vernon V1T9Y9 Accreditation expiry date October 2022
Phone number 236-426-1488 Contact for complaints General Manager
Operator (name) H&H Total Care Services Inc. Phone number of complaint contact (236) 426-1488
Opened 2017 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Reading material, transportation, companion services, laundry, hygiene products, specialized equipment, clothing labelling, foot care, hair dressing
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 11
Publicly funded beds (short- and long-term) 89
Total beds 100
Room Configuration2 (as of March 31, 2020)
Private rooms 100
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.35 3.35
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $7.14 $8.45
Facility per diem rate $217.99 $225.71

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 2
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 9 9.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 19 19.0 8.9 Other injury 9 9.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 5 5.0 4.0
Unexpected illness 36 36.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 25 25.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 4 4.0 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 9
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 3 Records & reporting 0
Care & supervision 4 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 62.0% 64.4%
Percent 85 years or older 52.9% 55.1%
Percent younger than 65 years 8.6% 5.5%
Average length of stay (days) 492 834
Percent of residents diagnosed with depression 29.4% 23.3%
Percent of residents dependent in activities of daily living 19.5% 30.7%
Percent of residents with severe cognitive impairment 9.1% 28.8%
Percent of residents with dementia (mild to severe) 57.4% 64.0%
Percent of residents with physically abusive behaviour 12.9% 8.9%
Average index of social engagement 2.8 2.7
Percent of residents with low social engagement 50.3% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 23.6% 10.4%
Percent of residents receiving recreation therapy 11.8% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 49.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.7% 24.2%
Percent of residents with daily physical restraints 14.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 75.9% 85.4%
Percent of health care workers vaccinated for influenza 53.6% 69.2%

Source: BC Centre for Disease Control