Suncrest Retirement Community Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Suncrest Retirement Community Quick Facts

December 2020

This facility did not exist yet when the Residential Care Survey was conducted.
Facility Suncrest Retirement Community
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2567 King George Blvd Accreditation status Not Accredited
City/postal code Surrey V4P0E9 Accreditation expiry date not applicable
Phone number (604) 542-6200 Contact for complaints Resident Services Manager
Operator (name) Belvedere Care Centre Inc. Phone number of complaint contact (604) 542-6200 ext 102
Opened 2017 Personal spending account Yes
Councils No Councils Visitor parking (cost) Yes (no fee)
Meetings held n/a    
Current language(s) spoken by staff English, Mandarin, Tagalog, Punjabi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Therapist fees for wheelchair assessment, specialized equipment, clothes labeling, foot care, hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 29
Publicly funded beds (short- and long-term) 26
Total beds 55
Room Configuration2 (as of March 31, 2020)
Private rooms 53
Semi-private rooms 1
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.26 3.49
Nursing/Care Aide care hours (hours per resident per day) 2.87 3.04
Allied health hours (hours per resident per day) 0.39 0.45
Raw food costs per resident per day (actual cost) n/a n/a
Facility per diem rate $222.20 $226.78

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 7 12.7 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 3.6 4.0
Unexpected illness 3 5.5 20.5 Attempted suicide 1 1.8 0.1
Expected death 15 27.3 26.2 Other - clinical 1 1.8 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 5 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population n/a 84
Percent female n/a 64.4%
Percent 85 years or older n/a 55.1%
Percent younger than 65 years n/a 5.5%
Average length of stay (days) n/a 834
Percent of residents diagnosed with depression n/a 23.3%
Percent of residents dependent in activities of daily living n/a 30.7%
Percent of residents with severe cognitive impairment n/a 28.8%
Percent of residents with dementia (mild to severe) n/a 64.0%
Percent of residents with physically abusive behaviour n/a 8.9%
Average index of social engagement n/a 2.7
Percent of residents with low social engagement n/a 48.0%
Case mix index n/a 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy n/a 10.4%
Percent of residents receiving recreation therapy n/a 30.0%
Percent of residents receiving occupational therapy n/a 5.8%
Percent of residents receiving depression medication n/a 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis n/a 24.2%
Percent of residents with daily physical restraints n/a 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 92.5% 85.4%
Percent of health care workers vaccinated for influenza 72.4% 69.2%

Source: BC Centre for Disease Control