Valhaven Rest Home Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Valhaven Rest Home Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Valhaven Rest Home
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4212 Balmoral St Accreditation status Accredited
City/postal code Abbotsford V4X1Y5 Accreditation expiry date April 2022
Phone number (604) 856-2812 Contact for complaints Executive Director
Operator (name) Tabor Home Society Phone number of complaint contact (604) 859-8715 x102
Opened 1969 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Thai, German, Punjabi, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee and minor 3rd party billing fees, eg. Hairdresser, foot care
Telephone monthly service included Yes
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 4
Publicly funded beds (short- and long-term) 22
Total beds 26
Room Configuration2 (as of March 31, 2020)
Private rooms 26
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.98 $7.29
Facility per diem rate $247.80 $256.09

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 3.8 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 3 11.5 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 11 42.3 20.5 Attempted suicide 0 0.0 0.1
Expected death 6 23.1 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 3.8 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 88 84
Percent female 68.8% 64.4%
Percent 85 years or older 72.9% 55.1%
Percent younger than 65 years 0.0% 5.5%
Average length of stay (days) 775 834
Percent of residents diagnosed with depression 5.5% 23.3%
Percent of residents totally dependent in activities of daily living 30.8% 30.7%
Percent of residents with severe cognitive impairment 34.1% 28.8%
Percent of residents with dementia (mild to severe) 75.8% 64.0%
Percent of residents with physically abusive behaviour 7.7% 8.9%
Average index of social engagement 4.0 2.7
Percent of residents with low social engagement 22.0% 48.0%
Case mix index 0.63 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 20.9% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 4.4% 5.8%
Percent of residents receiving depression medication 58.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.0% 24.2%
Percent of residents with daily physical restraints 7.6% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 76.9% 85.4%
Percent of health care workers vaccinated for influenza 63.8% 69.2%

Source: BC Centre for Disease Control