Valleyhaven Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Valleyhaven Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Valleyhaven
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 45450 Menholm Rd. Accreditation status Accredited
City/postal code Chilliwack V2P1M2 Accreditation expiry date November 2022
Phone number (604) 792-0037 Contact for complaints Director of Care
Operator (name) Kaigo Senior Living Group Phone number of complaint contact (604) 792-0037 x102
Opened 2009 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, German, Punjabi, Hindi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 1
Publicly funded beds (short- and long-term) 90
Total beds 91
Room Configuration2 (as of March 31, 2020)
Private rooms 83
Semi-private rooms 4
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.80 $8.39
Facility per diem rate $236.57 $247.57

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 18 19.8 8.9 Other injury 1 1.1 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 4 4.4 4.0
Unexpected illness 18 19.8 20.5 Attempted suicide 0 0.0 0.1
Expected death 26 28.6 26.2 Other - clinical 1 1.1 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 66.6% 64.4%
Percent 85 years or older 52.1% 55.1%
Percent younger than 65 years 8.4% 5.5%
Average length of stay (days) suppressed 834
Percent of residents diagnosed with depression 22.1% 23.3%
Percent of residents totally dependent in activities of daily living 20.8% 30.7%
Percent of residents with severe cognitive impairment 31.8% 28.8%
Percent of residents with dementia (mild to severe) 62.7% 64.0%
Percent of residents with physically abusive behaviour 4.9% 8.9%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 49.7% 48.0%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 14.0% 10.4%
Percent of residents receiving recreation therapy 77.3% 30.0%
Percent of residents receiving occupational therapy 0.3% 5.8%
Percent of residents receiving depression medication 47.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.6% 24.2%
Percent of residents with daily physical restraints 7.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 76.9% 85.4%
Percent of health care workers vaccinated for influenza 73.0% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Valleyhaven website