Lakeshore Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Lakeshore Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Lakeshore Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 657 Gatensbury Street Accreditation status Not Accredited
City/postal code Coquitlam V3J5G9 Accreditation expiry date not applicable
Phone number (604) 939-9277 Contact for complaints Resident Care Coordinator / Director of Care
Operator (name) The Care Group Phone number of complaint contact (604) 939-9277 x103
Opened 1960 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Korean, Mandarin, Cantonese, Tagaloc, French, Punjabi, Romanian and Farsi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 21
Publicly funded beds (short- and long-term) 35
Total beds 56
Room Configuration2 (as of March 31, 2020)
Private rooms 42
Semi-private rooms 7
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site No

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.95 2.95
Nursing/Care Aide care hours (hours per resident per day) 2.63 2.63
Allied health hours (hours per resident per day) 0.32 0.32
Raw food costs per resident per day (actual cost) $8.24 $9.58
Facility per diem rate $229.21 $238.60

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 3 5.4 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 6 10.7 4.0
Unexpected illness 5 8.9 20.5 Attempted suicide 0 0.0 0.1
Expected death 17 30.4 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 69.1% 64.4%
Percent 85 years or older 61.8% 55.1%
Percent younger than 65 years 5.3% 5.5%
Average length of stay (days) 1,671 834
Percent of residents diagnosed with depression 15.2% 23.3%
Percent of residents totally dependent in activities of daily living 41.4% 30.7%
Percent of residents with severe cognitive impairment 42.1% 28.8%
Percent of residents with dementia (mild to severe) 82.1% 64.0%
Percent of residents with physically abusive behaviour 9.0% 8.9%
Average index of social engagement 2.1 2.7
Percent of residents with low social engagement 60.7% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.7% 10.4%
Percent of residents receiving recreation therapy 7.6% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 36.6% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.5% 24.2%
Percent of residents with daily physical restraints 9.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.1% 85.4%
Percent of health care workers vaccinated for influenza 96.6% 69.2%

Source: BC Centre for Disease Control