Foyer Maillard Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Foyer Maillard Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Foyer Maillard
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1010 Alderson Avenue Accreditation status Not Accredited
City/postal code Coquitlam V3K1W1 Accreditation expiry date not applicable
Phone number (604) 937-5578 Contact for complaints Executive Director
Operator (name) Societe Du Foyer Maillard Phone number of complaint contact (604) 937-5589 x106
Opened 2016 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Spanish, Hindi, Romanian, Italian, Farsi, Korean, Mandarin, Cantonese, Tagalog, Filipino

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Transportation, companion services, specialized hygiene products and equipment, clothes labeling, foot care and hair dressing
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 125
Total beds 125
Room Configuration2 (as of March 31, 2020)
Private rooms 125
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.37 $7.37
Facility per diem rate $221.06 $229.84

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 6 4.8 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 2 1.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 29 23.2 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 0.8 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 60.7% 64.4%
Percent 85 years or older 59.4% 55.1%
Percent younger than 65 years 0.7% 5.5%
Average length of stay (days) 570 834
Percent of residents diagnosed with depression 30.0% 23.3%
Percent of residents dependent in activities of daily living 25.5% 30.7%
Percent of residents with severe cognitive impairment 24.7% 28.8%
Percent of residents with dementia (mild to severe) 62.0% 64.0%
Percent of residents with physically abusive behaviour 15.3% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 52.7% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 22.4% 10.4%
Percent of residents receiving recreation therapy 26.7% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 45.3% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.9% 24.2%
Percent of residents with daily physical restraints 3.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Foyer Maillard website