Hawthorne Seniors Care Community Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Hawthorne Seniors Care Community Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Hawthorne Seniors Care Community
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 2111 Hawthorne Ave Accreditation status Unknown
City/postal code Port Coquitlam V3C1W3 Accreditation expiry date not available
Phone number (604) 941-4051 Contact for complaints Director, Resident Services
Operator (name) Port Coquitlam Senior Citizens' Housing Society Phone number of complaint contact (604) 468-5023
Opened 1973 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi, Tagalog, Mandarin, Cantonese, Korean, Russian, Urdu, Romanian, Polish, French, Farsi, Arabic, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 131
Total beds 131
Room Configuration2 (as of March 31, 2020)
Private rooms 115
Semi-private rooms 8
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.27 3.27
Nursing/Care Aide care hours (hours per resident per day) 2.95 2.95
Allied health hours (hours per resident per day) 0.32 0.32
Raw food costs per resident per day (actual cost) $8.12 $7.94
Facility per diem rate $232.23 $243.22

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.8 1.3
Fall with injury / Adverse event 28 21.4 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 1.5 4.0
Unexpected illness 36 27.5 20.5 Attempted suicide 0 0.0 0.1
Expected death 21 16.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 0.8 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 56.0% 64.4%
Percent 85 years or older 44.0% 55.1%
Percent younger than 65 years 8.1% 5.5%
Average length of stay (days) 961 834
Percent of residents diagnosed with depression 21.5% 23.3%
Percent of residents dependent in activities of daily living 40.7% 30.7%
Percent of residents with severe cognitive impairment 50.3% 28.8%
Percent of residents with dementia (mild to severe) 68.5% 64.0%
Percent of residents with physically abusive behaviour 12.3% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 59.3% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 61.7% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 46.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 25.5% 24.2%
Percent of residents with daily physical restraints 1.1% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 96.2% 85.4%
Percent of health care workers vaccinated for influenza 86.0% 69.2%

Source: BC Centre for Disease Control