White Rock Seniors Village Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

White Rock Seniors Village Quick Facts

December 2020

Click here for Residential Care Survey results
Facility White Rock Seniors Village
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1183 Maple Street Accreditation status Accredited
City/postal code White Rock V8B5K9 Accreditation expiry date February 2022
Phone number (604) 541-4663 Contact for complaints n/a
Operator (name) Retirement Concepts Phone number of complaint contact n/a
Opened 1984 Personal spending account n/a
Councils Resident Council, Family Council Visitor parking (cost) n/a
Meetings held Regular Schedule    
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 11
Publicly funded beds (short- and long-term) 60
Total beds 71
Room Configuration2 (as of March 31, 2020)
Private rooms 59
Semi-private rooms 6
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.99 2.99
Nursing/Care Aide care hours (hours per resident per day) 2.68 2.68
Allied health hours (hours per resident per day) 0.31 0.31
Raw food costs per resident per day (actual cost) $9.39 $10.68
Facility per diem rate $198.37 $207.15

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.8 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 1.4 1.3
Fall with injury / Adverse event 5 7.0 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 2.8 4.0
Unexpected illness 7 9.9 20.5 Attempted suicide 0 0.0 0.1
Expected death 22 31.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 1 1.4 0.6 Other - service delivery 2 2.8 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 2
Physical facility, equipment & furnishings 0 Medication 0
Staffing 5 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 89 84
Percent female 83.3% 64.4%
Percent 85 years or older 74.0% 55.1%
Percent younger than 65 years 0.0% 5.5%
Average length of stay (days) 1,983 834
Percent of residents diagnosed with depression 19.4% 23.3%
Percent of residents totally dependent in activities of daily living 25.6% 30.7%
Percent of residents with severe cognitive impairment 22.9% 28.8%
Percent of residents with dementia (mild to severe) 80.2% 64.0%
Percent of residents with physically abusive behaviour 14.7% 8.9%
Average index of social engagement 3.9 2.7
Percent of residents with low social engagement 21.3% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 20.5% 10.4%
Percent of residents receiving recreation therapy 54.3% 30.0%
Percent of residents receiving occupational therapy 3.5% 5.8%
Percent of residents receiving depression medication 46.9% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.3% 24.2%
Percent of residents with daily physical restraints 18.6% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.5% 85.4%
Percent of health care workers vaccinated for influenza 82.0% 69.2%

Source: BC Centre for Disease Control