Delta View Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Delta View Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Delta View Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 9321 Burns Drive Accreditation status Unknown
City/postal code Delta V4K3N3 Accreditation expiry date not available
Phone number (604) 501-6700 Contact for complaints Joan Alexander, Site Manager
Operator (name) The Good Samaritan Society Phone number of complaint contact (604) 501-6700
Opened 2004 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi, Cantonese, Filipino, Tagalog, Italian, Gujarati, Spanish, Hindi, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labeling, Specialty items
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 59
Publicly funded beds (short- and long-term) 161
Total beds 220
Room Configuration2 (as of March 31, 2020)
Private rooms 172
Semi-private rooms 20
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $6.75 $7.15
Facility per diem rate $246.18 $256.96

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.5 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.5 1.3
Fall with injury / Adverse event 22 10.0 8.9 Other injury 2 0.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 0.9 4.0
Unexpected illness 79 35.9 20.5 Attempted suicide 1 0.5 0.1
Expected death 60 27.3 26.2 Other - clinical 2 0.9 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 65.4% 64.4%
Percent 85 years or older 54.6% 55.1%
Percent younger than 65 years 2.6% 5.5%
Average length of stay (days) 1,265 834
Percent of residents diagnosed with depression 25.9% 23.3%
Percent of residents dependent in activities of daily living 38.3% 30.7%
Percent of residents with severe cognitive impairment 42.8% 28.8%
Percent of residents with dementia (mild to severe) 68.1% 64.0%
Percent of residents with physically abusive behaviour 15.7% 8.9%
Average index of social engagement 1.8 2.7
Percent of residents with low social engagement 73.6% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 50.3% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 45.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.8% 24.2%
Percent of residents with daily physical restraints 0.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 91.8% 85.4%
Percent of health care workers vaccinated for influenza 67.9% 69.2%

Source: BC Centre for Disease Control