Evergreen - The Terraces / The Pointe Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Evergreen - The Terraces / The Pointe Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Evergreen - The Terraces / The Pointe
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1550 Oxford St Accreditation status Accredited
City/postal code White Rock V4B3R5 Accreditation expiry date December 2022
Phone number (604) 536-3344 Contact for complaints Administrator
Operator (name) Baptist Housing Phone number of complaint contact (604) 541-3813
Opened 1996 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Tagalog, Punjabi, Japanese, Arabic, Spanish, Mandarin, Hindi, Cantonese, Mandarin, French, Polish, Farsi

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling, identification bracelet, nominal monthly administration and recreation fees
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 3
Publicly funded beds (short- and long-term) 249
Total beds 252
Room Configuration2 (as of March 31, 2020)
Private rooms 252
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $7.15 $7.21
Facility per diem rate $237.71 $248.58

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 3 1.2 0.8 Missing or wandering person 1 0.4 1.3
Fall with injury / Adverse event 27 10.7 8.9 Other injury 1 0.4 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 7 2.8 4.0
Unexpected illness 29 11.5 20.5 Attempted suicide 0 0.0 0.1
Expected death 90 35.7 26.2 Other - clinical 3 1.2 0.7
Unexpected death 2 0.8 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 4 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 62.9% 64.4%
Percent 85 years or older 64.4% 55.1%
Percent younger than 65 years 2.1% 5.5%
Average length of stay (days) 836 834
Percent of residents diagnosed with depression 11.5% 23.3%
Percent of residents dependent in activities of daily living 21.9% 30.7%
Percent of residents with severe cognitive impairment 22.1% 28.8%
Percent of residents with dementia (mild to severe) 61.6% 64.0%
Percent of residents with physically abusive behaviour 10.4% 8.9%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 53.3% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.2% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 46.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.1% 24.2%
Percent of residents with daily physical restraints 6.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 76.6% 85.4%
Percent of health care workers vaccinated for influenza 39.9% 69.2%

Source: BC Centre for Disease Control