Kinsmen Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Kinsmen Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Kinsmen Lodge
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9650 137A Street Accreditation status Accredited
City/postal code Surrey V3T4H9 Accreditation expiry date September 2022
Phone number (604) 588-0445 Contact for complaints CEO
Operator (name) Whalley & District Senior Citizens Housing Society Phone number of complaint contact (604) 580-8010
Opened 1975 Personal spending account No
Councils Resident & Family Council (combined) Visitor parking (cost) No
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Tagalog, Punjabi, Mandarin, Cantonese, Hindi, Urdu, Taiwanese, Korean, German, Romanian, Italian, Spanish, Polish, Slovak, Finnish

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 157
Total beds 157
Room Configuration2 (as of March 31, 2020)
Private rooms 143
Semi-private rooms 7
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.03 3.03
Allied health hours (hours per resident per day) 0.33 0.33
Raw food costs per resident per day (actual cost) $7.36 $7.59
Facility per diem rate $240.48 $249.65

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.6 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 0.6 1.3
Fall with injury / Adverse event 14 8.9 8.9 Other injury 4 2.5 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 39 24.8 20.5 Attempted suicide 0 0.0 0.1
Expected death 53 33.8 26.2 Other - clinical 1 0.6 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 57.6% 64.4%
Percent 85 years or older 42.7% 55.1%
Percent younger than 65 years 8.1% 5.5%
Average length of stay (days) 845 834
Percent of residents diagnosed with depression 27.2% 23.3%
Percent of residents totally dependent in activities of daily living 30.9% 30.7%
Percent of residents with severe cognitive impairment 22.1% 28.8%
Percent of residents with dementia (mild to severe) 54.9% 64.0%
Percent of residents with physically abusive behaviour 9.4% 8.9%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 63.7% 48.0%
Case mix index 0.64 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 29.8% 10.4%
Percent of residents receiving recreation therapy 74.7% 30.0%
Percent of residents receiving occupational therapy 10.2% 5.8%
Percent of residents receiving depression medication 39.4% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.4% 24.2%
Percent of residents with daily physical restraints 1.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 89.9% 85.4%
Percent of health care workers vaccinated for influenza 87.0% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Kinsmen Lodge website