Zion Park Manor Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Zion Park Manor Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Zion Park Manor
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 5939-180th St Accreditation status Not Accredited
City/postal code Surrey V3S4L2 Accreditation expiry date not applicable
Phone number (604) 576-2891 Contact for complaints Executive Director
Operator (name) Lutheran Senior Citizens' Housing Society Phone number of complaint contact (604) 575-2812
Opened 1971 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Scheduled as needed    
Current language(s) spoken by staff English, German, Dutch, Punjabi, Polish, French, Cantonese, Tagalog, Spanish, Russian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Drugs not otherwise covered, some transportation costs
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 29
Publicly funded beds (short- and long-term) 70
Total beds 99
Room Configuration2 (as of March 31, 2020)
Private rooms 99
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.94 2.94
Nursing/Care Aide care hours (hours per resident per day) 2.59 2.59
Allied health hours (hours per resident per day) 0.35 0.35
Raw food costs per resident per day (actual cost) $8.24 $8.29
Facility per diem rate $210.06 $220.13

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 2 2.0 1.3
Fall with injury / Adverse event 10 10.1 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 6 6.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 29 29.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 71.7% 64.4%
Percent 85 years or older 58.7% 55.1%
Percent younger than 65 years 0.9% 5.5%
Average length of stay (days) 961 834
Percent of residents diagnosed with depression 14.1% 23.3%
Percent of residents dependent in activities of daily living 28.1% 30.7%
Percent of residents with severe cognitive impairment 24.4% 28.8%
Percent of residents with dementia (mild to severe) 63.1% 64.0%
Percent of residents with physically abusive behaviour 6.5% 8.9%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 46.7% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.4%
Percent of residents receiving recreation therapy 0.0% 30.0%
Percent of residents receiving occupational therapy 9.0% 5.8%
Percent of residents receiving depression medication 49.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 9.0% 24.2%
Percent of residents with daily physical restraints 5.1% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control