Eden Gardens Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Eden Gardens Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Eden Gardens
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1917 Northfield Road Accreditation status Accredited
City/postal code Nanaimo V9S3B6 Accreditation expiry date May 2023
Phone number (250) 758-4676 Contact for complaints Director of Care / Executive Director
Operator (name) Nanaimo Travellers Lodge Society Phone number of complaint contact (250) 760-2630 / (250) 760-2644
Opened 2017 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Tagalog, Punjabi, Korean, Spanish, Cantonese, Japanese, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 130
Total beds 130
Room Configuration2 (as of March 31, 2020)
Private rooms 130
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.25 3.25
Nursing/Care Aide care hours (hours per resident per day) 3.10 3.09
Allied health hours (hours per resident per day) 0.16 0.16
Raw food costs per resident per day (actual cost) $7.13 $6.84
Facility per diem rate $263.11 $275.15

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 0.8 0.8 Missing or wandering person 2 1.5 1.3
Fall with injury / Adverse event 17 13.1 8.9 Other injury 3 2.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 7 5.4 4.0
Unexpected illness 21 16.2 20.5 Attempted suicide 0 0.0 0.1
Expected death 43 33.1 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 3
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 64.1% 64.4%
Percent 85 years or older 47.6% 55.1%
Percent younger than 65 years 2.4% 5.5%
Average length of stay (days) 850 834
Percent of residents diagnosed with depression 26.3% 23.3%
Percent of residents totally dependent in activities of daily living 34.4% 30.7%
Percent of residents with severe cognitive impairment 43.3% 28.8%
Percent of residents with dementia (mild to severe) 89.9% 64.0%
Percent of residents with physically abusive behaviour 9.0% 8.9%
Average index of social engagement 1.8 2.7
Percent of residents with low social engagement 73.1% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.8% 10.4%
Percent of residents receiving recreation therapy 4.4% 30.0%
Percent of residents receiving occupational therapy 0.8% 5.8%
Percent of residents receiving depression medication 61.3% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 26.5% 24.2%
Percent of residents with daily physical restraints 1.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 83.1% 85.4%
Percent of health care workers vaccinated for influenza 38.0% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Eden Gardens website