Glacier View Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Glacier View Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Glacier View Lodge
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2450 Back Road Accreditation status Accredited
City/postal code Courtenay V9N8B5 Accreditation expiry date 2022
Phone number (250) 338-1451 Contact for complaints Executive Director
Operator (name) Glacier View Lodge Society Phone number of complaint contact (250) 338-1421 x225
Opened 1982 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Tagalog, Farsi, Spanish, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 102
Total beds 102
Room Configuration2 (as of March 31, 2020)
Private rooms 102
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Primarily

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.08 3.12
Nursing/Care Aide care hours (hours per resident per day) 2.69 2.70
Allied health hours (hours per resident per day) 0.39 0.41
Raw food costs per resident per day (actual cost) $6.71 $7.31
Facility per diem rate $219.36 $230.48

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 1.0 1.3
Fall with injury / Adverse event 11 10.8 8.9 Other injury 1 1.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 5 4.9 4.0
Unexpected illness 6 5.9 20.5 Attempted suicide 0 0.0 0.1
Expected death 37 36.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 82 84
Percent female 57.6% 64.4%
Percent 85 years or older 42.7% 55.1%
Percent younger than 65 years 7.7% 5.5%
Average length of stay (days) 845 834
Percent of residents diagnosed with depression 28.5% 23.3%
Percent of residents dependent in activities of daily living 22.5% 30.7%
Percent of residents with severe cognitive impairment 30.6% 28.8%
Percent of residents with dementia (mild to severe) 70.3% 64.0%
Percent of residents with physically abusive behaviour 13.6% 8.9%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 53.3% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 17.0% 10.4%
Percent of residents receiving recreation therapy 2.4% 30.0%
Percent of residents receiving occupational therapy 7.7% 5.8%
Percent of residents receiving depression medication 61.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 36.6% 24.2%
Percent of residents with daily physical restraints 1.9% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 92.1% 85.4%
Percent of health care workers vaccinated for influenza 92.3% 69.2%

Source: BC Centre for Disease Control