Fair Haven - Vancouver Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Fair Haven - Vancouver Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Fair Haven - Vancouver
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2720 East 48th Ave. Accreditation status Accredited
City/postal code Vancouver V5S1G7 Accreditation expiry date November 2022
Phone number (604) 433-2939 Contact for complaints Clinical Nurse Manager
Operator (name) Fair Haven United Church Homes Society Phone number of complaint contact (604) 433-2939 x2232 or x2222
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, specialized wheelchairs, hairdressing, podiatry services, dental services, eye specialist, hearing aid repair services
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 101
Total beds 101
Room Configuration2 (as of March 31, 2020)
Private rooms 89
Semi-private rooms 6
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.16 3.26
Nursing/Care Aide care hours (hours per resident per day) 2.93 3.08
Allied health hours (hours per resident per day) 0.23 0.18
Raw food costs per resident per day (actual cost) $7.83 $8.40
Facility per diem rate $224.36 $239.07

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 1 1.0 8.9 Other injury 1 1.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 4 4.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 49 48.5 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 11
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 2
Care & supervision 4 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 83 84
Percent female 62.5% 64.4%
Percent 85 years or older 46.8% 55.1%
Percent younger than 65 years 1.8% 5.5%
Average length of stay (days) 1,058 834
Percent of residents diagnosed with depression 17.1% 23.3%
Percent of residents totally dependent in activities of daily living 43.5% 30.7%
Percent of residents with severe cognitive impairment 40.1% 28.8%
Percent of residents with dementia (mild to severe) 77.0% 64.0%
Percent of residents with physically abusive behaviour 14.7% 8.9%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 28.4% 48.0%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 8.8% 10.4%
Percent of residents receiving recreation therapy 85.8% 30.0%
Percent of residents receiving occupational therapy 5.1% 5.8%
Percent of residents receiving depression medication 52.8% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 34.3% 24.2%
Percent of residents with daily physical restraints 13.3% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza n/a 69.2%

Source: BC Centre for Disease Control