Inglewood Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Inglewood Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Inglewood Care Centre
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 725 Inglewood Avenue Accreditation status Unknown
City/postal code West Vancouver V7T1X5 Accreditation expiry date not available
Phone number (604) 922-9394 Contact for complaints Administrator
Operator (name) Baptist Housing Phone number of complaint contact (604) 913-4703
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, Ilocano, Farsi, Cantonese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 230
Total beds 230
Room Configuration2 (as of March 31, 2020)
Private rooms 196
Semi-private rooms 17
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.04 3.01
Nursing/Care Aide care hours (hours per resident per day) 2.81 2.82
Allied health hours (hours per resident per day) 0.23 0.19
Raw food costs per resident per day (actual cost) $7.35 $7.66
Facility per diem rate $215.11 $223.40

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.4 0.6 Medication error with adverse event 1 0.4 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 4 1.7 1.3
Fall with injury / Adverse event 26 11.3 8.9 Other injury 2 0.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 24 10.4 4.0
Unexpected illness 24 10.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 28 12.2 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 0.4 0.6
Inspections
Number of Inspections 5 Number of licensing infractions found 16
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 8 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 4
Care & supervision 1 Resident Bill of Rights 1
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 69.8% 64.4%
Percent 85 years or older 68.7% 55.1%
Percent younger than 65 years 2.2% 5.5%
Average length of stay (days) 1,375 834
Percent of residents diagnosed with depression 26.4% 23.3%
Percent of residents totally dependent in activities of daily living 33.3% 30.7%
Percent of residents with severe cognitive impairment 39.6% 28.8%
Percent of residents with dementia (mild to severe) 74.7% 64.0%
Percent of residents with physically abusive behaviour 16.8% 8.9%
Average index of social engagement 2.8 2.7
Percent of residents with low social engagement 44.4% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 2.4% 10.4%
Percent of residents receiving recreation therapy 24.1% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 57.7% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.0% 24.2%
Percent of residents with daily physical restraints 3.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 81.9% 85.4%
Percent of health care workers vaccinated for influenza 39.8% 69.2%

Source: BC Centre for Disease Control