Central City Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Central City Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Central City Lodge
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 415 West Pender St Accreditation status Not Accredited
City/postal code Vancouver V6B1V2 Accreditation expiry date not applicable
Phone number (604) 681-9111 Contact for complaints Director of Operations
Operator (name) City Centre Care Society Phone number of complaint contact (604) 639-8230
Opened 1993 Personal spending account Yes
Councils Resident Council Visitor parking (cost) No
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Spanish, Farsi, Hindi, Japanese, Korean, Mandarin, Cantonese, Vietnamese, Tagalog, Punjabi, Greek

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 100
Total beds 100
Room Configuration2 (as of March 31, 2020)
Private rooms 84
Semi-private rooms 8
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.22 3.17
Nursing/Care Aide care hours (hours per resident per day) 2.89 2.87
Allied health hours (hours per resident per day) 0.32 0.30
Raw food costs per resident per day (actual cost) $6.70 $7.39
Facility per diem rate $232.76 $242.82

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 6 6.0 1.3
Fall with injury / Adverse event 3 3.0 8.9 Other injury 0 0.0 1.6
Food or other poisoning 1 1.0 0.0 Aggressive behaviour 5 5.0 4.0
Unexpected illness 35 35.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 16 16.0 26.2 Other - clinical 1 1.0 0.7
Unexpected death 1 1.0 0.6 Other - service delivery 2 2.0 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 71 84
Percent female 16.2% 64.4%
Percent 85 years or older 6.0% 55.1%
Percent younger than 65 years 27.7% 5.5%
Average length of stay (days) 985 834
Percent of residents diagnosed with depression 34.0% 23.3%
Percent of residents totally dependent in activities of daily living 22.3% 30.7%
Percent of residents with severe cognitive impairment 25.6% 28.8%
Percent of residents with dementia (mild to severe) 49.2% 64.0%
Percent of residents with physically abusive behaviour 11.3% 8.9%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 37.5% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 16.8% 10.4%
Percent of residents receiving recreation therapy 73.1% 30.0%
Percent of residents receiving occupational therapy 7.1% 5.8%
Percent of residents receiving depression medication 55.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.1% 24.2%
Percent of residents with daily physical restraints 11.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 78.0% 85.4%
Percent of health care workers vaccinated for influenza 92.9% 69.2%

Source: BC Centre for Disease Control