New Vista Care Home Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

New Vista Care Home Quick Facts

December 2020

Click here for Residential Care Survey results
Facility New Vista Care Home
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7550 Rosewood Street Accreditation status Accredited
City/postal code Burnaby V5E3Z3 Accreditation expiry date October 2021
Phone number (604) 521-7764 Contact for complaints Manager - Executive Services
Operator (name) New Vista Society Phone number of complaint contact (604) 521-7765 x 1155
Opened 1975 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Cantonese, Tagalog, Polish, Russian, Romanian, Punjabi, Hindi, French, German, Hungarian, Japanese

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 236
Total beds 236
Room Configuration2 (as of March 31, 2020)
Private rooms 236
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 2.99 2.99
Nursing/Care Aide care hours (hours per resident per day) 2.67 2.67
Allied health hours (hours per resident per day) 0.32 0.32
Raw food costs per resident per day (actual cost) $8.15 $8.23
Facility per diem rate $200.59 $210.47

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 5 Number substantiated licensing complaints 2
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 0.4 0.8 Missing or wandering person 3 1.3 1.3
Fall with injury / Adverse event 23 9.7 8.9 Other injury 3 1.3 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 3 1.3 4.0
Unexpected illness 41 17.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 41 17.4 26.2 Other - clinical 1 0.4 0.7
Unexpected death 3 1.3 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 13 Number of licensing infractions found 9
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 4 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 58.4% 64.4%
Percent 85 years or older 50.9% 55.1%
Percent younger than 65 years 3.6% 5.5%
Average length of stay (days) 1,194 834
Percent of residents diagnosed with depression 16.2% 23.3%
Percent of residents dependent in activities of daily living 28.7% 30.7%
Percent of residents with severe cognitive impairment 33.5% 28.8%
Percent of residents with dementia (mild to severe) 75.6% 64.0%
Percent of residents with physically abusive behaviour 18.5% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 44.7% 48.0%
Case mix index 0.53 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 11.6% 10.4%
Percent of residents receiving recreation therapy 27.7% 30.0%
Percent of residents receiving occupational therapy 0.0% 5.8%
Percent of residents receiving depression medication 53.9% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.5% 24.2%
Percent of residents with daily physical restraints 9.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 86.0% 85.4%
Percent of health care workers vaccinated for influenza 22.3% 69.2%

Source: BC Centre for Disease Control