Fair Haven - Burnaby Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Fair Haven - Burnaby Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Fair Haven - Burnaby
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7557 Sussex Ave. Accreditation status Accredited
City/postal code Burnaby V5J3V6 Accreditation expiry date November 2022
Phone number (604) 435-0525 Contact for complaints Nurse Manager
Operator (name) Fair Haven Homes Society Phone number of complaint contact (604) 435-0525 x304 or x320
Opened 1994 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff n/a

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, specialized wheelchairs, hairdressing, podiatry services, dental services, eye specialist, hearing aid repair services
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 100
Total beds 100
Room Configuration2 (as of March 31, 2020)
Private rooms 100
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.09 3.09
Nursing/Care Aide care hours (hours per resident per day) 2.74 2.74
Allied health hours (hours per resident per day) 0.34 0.34
Raw food costs per resident per day (actual cost) $7.53 $7.10
Facility per diem rate $205.01 $215.33

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 3.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 16 16.0 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 5 5.0 4.0
Unexpected illness 28 28.0 20.5 Attempted suicide 0 0.0 0.1
Expected death 18 18.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 1.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 64.3% 64.4%
Percent 85 years or older 58.4% 55.1%
Percent younger than 65 years 1.5% 5.5%
Average length of stay (days) 1,471 834
Percent of residents diagnosed with depression 13.1% 23.3%
Percent of residents dependent in activities of daily living 35.3% 30.7%
Percent of residents with severe cognitive impairment 53.2% 28.8%
Percent of residents with dementia (mild to severe) 49.8% 64.0%
Percent of residents with physically abusive behaviour 14.0% 8.9%
Average index of social engagement 1.9 2.7
Percent of residents with low social engagement 65.0% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 10.3% 10.4%
Percent of residents receiving recreation therapy 86.9% 30.0%
Percent of residents receiving occupational therapy 0.3% 5.8%
Percent of residents receiving depression medication 44.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.5% 24.2%
Percent of residents with daily physical restraints 13.7% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 80.0% 85.4%
Percent of health care workers vaccinated for influenza 77.2% 69.2%

Source: BC Centre for Disease Control