Oak Bay Lodge Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Oak Bay Lodge Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Oak Bay Lodge
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2251 Cadboro Bay Rd. Accreditation status Accredited
City/postal code Victoria V8R5H3 Accreditation expiry date April 2022
Phone number (250) 370-6605 Contact for complaints Norma Sorenson
Operator (name) Vancouver Island Health Phone number of complaint contact (250) 370-6605
Opened 1972 Personal spending account Yes
Councils In transition Visitor parking (cost) Yes (fee charged)
Meetings held n/a    
Current language(s) spoken by staff Cantonese, Mandarin, Urdu, Punjabi, Hindi, Tagalog, Dutch, French

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Hairdresser, tuckshop, bar
Telephone monthly service included No
Internet monthly service included n/a

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 235
Total beds 235
Room Configuration2 (as of March 31, 2020)
Private rooms 87
Semi-private rooms 74
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.17 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.94 3.02
Allied health hours (hours per resident per day) 0.22 0.34
Raw food costs per resident per day (actual cost) $8.52 $8.73
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 6 Number substantiated licensing complaints 4
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.4 0.6 Medication error with adverse event 1 0.4 0.2
Abuse / neglect 1 0.4 0.8 Missing or wandering person 13 5.5 1.3
Fall with injury / Adverse event 19 8.1 8.9 Other injury 2 0.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 26 11.1 4.0
Unexpected illness 59 25.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 76 32.3 26.2 Other - clinical 1 0.4 0.7
Unexpected death 2 0.9 0.6 Other - service delivery 2 0.9 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 18
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 3 Program 0
Policies & procedures 1 Records & reporting 11
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 68.8% 64.4%
Percent 85 years or older 58.8% 55.1%
Percent younger than 65 years 2.1% 5.5%
Average length of stay (days) 686 834
Percent of residents diagnosed with depression 22.2% 23.3%
Percent of residents dependent in activities of daily living 21.3% 30.7%
Percent of residents with severe cognitive impairment 25.1% 28.8%
Percent of residents with dementia (mild to severe) 68.5% 64.0%
Percent of residents with physically abusive behaviour 5.7% 8.9%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 42.2% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 0.5% 10.4%
Percent of residents receiving recreation therapy 3.0% 30.0%
Percent of residents receiving occupational therapy 3.0% 5.8%
Percent of residents receiving depression medication 50.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 34.6% 24.2%
Percent of residents with daily physical restraints 6.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 90.2% 85.4%
Percent of health care workers vaccinated for influenza 77.8% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Oak Bay Lodge website