Carlton Gardens Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Carlton Gardens Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Carlton Gardens Care Centre
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4108 Norfolk Street Accreditation status Accredited
City/postal code Burnaby V5G0B4 Accreditation expiry date 2021
Phone number (604) 419-3000 Contact for complaints General Manager
Operator (name) Chartwell Retirement Residences Phone number of complaint contact (604) 419-3007
Opened 2012 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) No
Meetings held Scheduled as needed    
Current language(s) spoken by staff French, Amharic, Cantonese, Croatian, Italian, Japanese, Korean, Punjabi, Spanish, Tagalog, Vietnamese, English

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Specialty products
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 11
Publicly funded beds (short- and long-term) 117
Total beds 128
Room Configuration2 (as of March 31, 2020)
Private rooms 120
Semi-private rooms 4
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.36 0.36
Raw food costs per resident per day (actual cost) $6.98 $7.08
Facility per diem rate $248.81 $259.01

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 1 0.8 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 3 2.3 8.9 Other injury 1 0.8 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 0.8 4.0
Unexpected illness 16 12.5 20.5 Attempted suicide 0 0.0 0.1
Expected death 17 13.3 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 0.8 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 68.6% 64.4%
Percent 85 years or older 52.8% 55.1%
Percent younger than 65 years 2.6% 5.5%
Average length of stay (days) 693 834
Percent of residents diagnosed with depression 10.5% 23.3%
Percent of residents totally dependent in activities of daily living 29.7% 30.7%
Percent of residents with severe cognitive impairment 35.4% 28.8%
Percent of residents with dementia (mild to severe) 73.0% 64.0%
Percent of residents with physically abusive behaviour 19.2% 8.9%
Average index of social engagement 1.6 2.7
Percent of residents with low social engagement 71.1% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 1.9% 10.4%
Percent of residents receiving recreation therapy 1.3% 30.0%
Percent of residents receiving occupational therapy 0.2% 5.8%
Percent of residents receiving depression medication 53.4% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 11.8% 24.2%
Percent of residents with daily physical restraints 0.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 95.3% 85.4%
Percent of health care workers vaccinated for influenza 81.7% 69.2%

Source: BC Centre for Disease Control