Malaspina Care Residence Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Malaspina Care Residence Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Malaspina Care Residence
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 100 Eleventh Street Accreditation status Accredited
City/postal code Nanaimo V9R6R6 Accreditation expiry date November 2021
Phone number (250) 745-7711 Contact for complaints General Manager
Operator (name) Chartwell Retirement Residences Phone number of complaint contact (250) 754-7711 x1100
Opened 2017 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Filipino, French, Punjabi, Dutch

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 1
Publicly funded beds (short- and long-term) 135
Total beds 136
Room Configuration2 (as of March 31, 2020)
Private rooms 136
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.21 3.21
Nursing/Care Aide care hours (hours per resident per day) 2.93 2.93
Allied health hours (hours per resident per day) 0.28 0.28
Raw food costs per resident per day (actual cost) $7.66 $7.00
Facility per diem rate $240.88 $251.84

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 3 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 11 8.1 8.9 Other injury 4 2.9 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 1 0.7 4.0
Unexpected illness 21 15.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 32 23.5 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 0.7 0.6
Inspections
Number of Inspections n/a Number of licensing infractions found n/a
Licensing Infractions
Licensing n/a Nutrition & food services n/a
Physical facility, equipment & furnishings n/a Medication n/a
Staffing n/a Program n/a
Policies & procedures n/a Records & reporting n/a
Care & supervision n/a Resident Bill of Rights n/a
Hygiene & communicable disease control n/a Other n/a

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 60.8% 64.4%
Percent 85 years or older 48.2% 55.1%
Percent younger than 65 years 10.9% 5.5%
Average length of stay (days) 794 834
Percent of residents diagnosed with depression 28.7% 23.3%
Percent of residents totally dependent in activities of daily living 29.2% 30.7%
Percent of residents with severe cognitive impairment 19.2% 28.8%
Percent of residents with dementia (mild to severe) 57.7% 64.0%
Percent of residents with physically abusive behaviour 7.3% 8.9%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 33.2% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 4.9% 10.4%
Percent of residents receiving recreation therapy 0.2% 30.0%
Percent of residents receiving occupational therapy 1.8% 5.8%
Percent of residents receiving depression medication 49.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.3% 24.2%
Percent of residents with daily physical restraints 6.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 88.2% 85.4%
Percent of health care workers vaccinated for influenza 78.1% 69.2%

Source: BC Centre for Disease Control