Banfield Pavilion - Vancouver General Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Banfield Pavilion - Vancouver General Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Banfield Pavilion - Vancouver General Hospital
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 2785 Ash Street Accreditation status Accredited
City/postal code Vancouver V5Z1M9 Accreditation expiry date September 2020
Phone number (604) 875-4111 Contact for complaints Manager
Operator (name) Vancouver Coastal Health Phone number of complaint contact (604) 875-4111 x68957
Opened 1972 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, French, Mandarin, Japanese, Cantonese, Punjabi, Hindi, Tagalog, Swahili

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 156
Total beds 156
Room Configuration2 (as of March 31, 2020)
Private rooms 17
Semi-private rooms 13
Multi-person rooms 36

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.05 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.79 2.99
Allied health hours (hours per resident per day) 0.27 0.36
Raw food costs per resident per day (actual cost) $8.06 $8.29
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 4 2.6 1.3
Fall with injury / Adverse event 3 1.9 8.9 Other injury 2 1.3 1.6
Food or other poisoning 1 0.6 0.0 Aggressive behaviour 6 3.8 4.0
Unexpected illness 23 14.7 20.5 Attempted suicide 0 0.0 0.1
Expected death 42 26.9 26.2 Other - clinical 1 0.6 0.7
Unexpected death 1 0.6 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 52.4% 64.4%
Percent 85 years or older 48.0% 55.1%
Percent younger than 65 years 8.5% 5.5%
Average length of stay (days) 729 834
Percent of residents diagnosed with depression 25.7% 23.3%
Percent of residents totally dependent in activities of daily living 40.4% 30.7%
Percent of residents with severe cognitive impairment 29.7% 28.8%
Percent of residents with dementia (mild to severe) 50.4% 64.0%
Percent of residents with physically abusive behaviour 5.5% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 48.5% 48.0%
Case mix index 0.65 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 35.0% 10.4%
Percent of residents receiving recreation therapy 23.0% 30.0%
Percent of residents receiving occupational therapy 45.9% 5.8%
Percent of residents receiving depression medication 40.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 13.2% 24.2%
Percent of residents with daily physical restraints 5.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 60.7% 69.2%

Source: BC Centre for Disease Control