Evergreen House - Lions Gate Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Evergreen House - Lions Gate Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Evergreen House - Lions Gate Hospital
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 231 East 15th Street Accreditation status Accredited
City/postal code North Vancouver V7L2L7 Accreditation expiry date September 2020
Phone number (604) 984-5811 Contact for complaints Melanie Leckovic, Manager
Operator (name) Vancouver Coastal Health Phone number of complaint contact (604) 984-5927
Opened 1971 Personal spending account n/a
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Farsi, Tagalog, Cantonese, Russian, Mandarin, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Hairdressing, podiatry, dentistry
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 289
Total beds 289
Room Configuration2 (as of March 31, 2020)
Private rooms 27
Semi-private rooms 11
Multi-person rooms 60

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site No

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.30 3.36
Nursing/Care Aide care hours (hours per resident per day) 3.00 3.00
Allied health hours (hours per resident per day) 0.30 0.36
Raw food costs per resident per day (actual cost) $8.10 $8.32
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 1 0.3 0.2
Abuse / neglect 1 0.3 0.8 Missing or wandering person 2 0.7 1.3
Fall with injury / Adverse event 19 6.6 8.9 Other injury 2 0.7 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 12 4.2 4.0
Unexpected illness 48 16.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 15 5.2 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 6 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 65.3% 64.4%
Percent 85 years or older 56.4% 55.1%
Percent younger than 65 years 6.3% 5.5%
Average length of stay (days) 759 834
Percent of residents diagnosed with depression 23.8% 23.3%
Percent of residents totally dependent in activities of daily living 37.7% 30.7%
Percent of residents with severe cognitive impairment 29.7% 28.8%
Percent of residents with dementia (mild to severe) 57.9% 64.0%
Percent of residents with physically abusive behaviour 6.6% 8.9%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 39.0% 48.0%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 16.6% 10.4%
Percent of residents receiving recreation therapy 20.2% 30.0%
Percent of residents receiving occupational therapy 4.0% 5.8%
Percent of residents receiving depression medication 55.9% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 26.6% 24.2%
Percent of residents with daily physical restraints 2.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 59.2% 69.2%

Source: BC Centre for Disease Control