Mountain View Manor - Delta Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Mountain View Manor - Delta Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Mountain View Manor - Delta Hospital
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 5800 Mountain View Boulevard Accreditation status Unknown
City/postal code Delta V4K3V6 Accreditation expiry date not available
Phone number (604) 940-3416 ext. 787340 Contact for complaints Manager / Resident Care Coordinator
Operator (name) Fraser Health Phone number of complaint contact (604) 946-1121 x783299
Opened 1977 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff Portuguese, English, Italian, Mandarin, Cantonese, Punjabi, German, Dutch, Tagalog

Source: Facility

Facility Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 92
Total beds 92
Room Configuration2 (as of March 31, 2020)
Private rooms 12
Semi-private rooms 4
Multi-person rooms 18

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.41 3.41
Nursing/Care Aide care hours (hours per resident per day) 3.04 3.04
Allied health hours (hours per resident per day) 0.37 0.37
Raw food costs per resident per day (actual cost) $7.36 $7.83
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 1 1.1 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 5 5.4 4.0
Unexpected illness 10 10.9 20.5 Attempted suicide 0 0.0 0.1
Expected death 18 19.6 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 3
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 85 84
Percent female 63.2% 64.4%
Percent 85 years or older 59.9% 55.1%
Percent younger than 65 years 3.3% 5.5%
Average length of stay (days) 680 834
Percent of residents diagnosed with depression 11.8% 23.3%
Percent of residents totally dependent in activities of daily living 49.4% 30.7%
Percent of residents with severe cognitive impairment 29.3% 28.8%
Percent of residents with dementia (mild to severe) 43.8% 64.0%
Percent of residents with physically abusive behaviour 4.1% 8.9%
Average index of social engagement 1.6 2.7
Percent of residents with low social engagement 75.1% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 13.0% 10.4%
Percent of residents receiving recreation therapy 49.1% 30.0%
Percent of residents receiving occupational therapy 0.6% 5.8%
Percent of residents receiving depression medication 44.1% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.5% 24.2%
Percent of residents with daily physical restraints 2.4% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 79.2% 69.2%

Source: BC Centre for Disease Control