Fellburn Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Fellburn Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Fellburn Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 6050 Hastings St. Accreditation status Accredited
City/postal code Burnaby V5B1R6 Accreditation expiry date October 2022
Phone number (604) 412-6503 Contact for complaints Marie Van Bergen, Manager Operational Services
Operator (name) Fraser Health Phone number of complaint contact (604) 412-6504
Opened 1964 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Cantonese, Mandarin, Punjabi, Tagalog, Spanish, Polish, Hindi, Italian, Taiwanese, Visayan, Persian and Korean

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees Bus outing, personal spending money
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 71
Total beds 71
Room Configuration2 (as of March 31, 2020)
Private rooms 13
Semi-private rooms 14
Multi-person rooms 10

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.42 3.80
Nursing/Care Aide care hours (hours per resident per day) 3.08 3.39
Allied health hours (hours per resident per day) 0.34 0.41
Raw food costs per resident per day (actual cost) $7.07 $7.69
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 2 2.8 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 1 1.4 20.5 Attempted suicide 0 0.0 0.1
Expected death 7 9.9 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 1.4 0.6
Inspections
Number of Inspections 3 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 80 84
Percent female 56.1% 64.4%
Percent 85 years or older 47.8% 55.1%
Percent younger than 65 years 16.0% 5.5%
Average length of stay (days) 1,003 834
Percent of residents diagnosed with depression 21.2% 23.3%
Percent of residents dependent in activities of daily living 37.3% 30.7%
Percent of residents with severe cognitive impairment 40.8% 28.8%
Percent of residents with dementia (mild to severe) 52.5% 64.0%
Percent of residents with physically abusive behaviour 12.9% 8.9%
Average index of social engagement 2.3 2.7
Percent of residents with low social engagement 57.6% 48.0%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 14.5% 10.4%
Percent of residents receiving recreation therapy 40.0% 30.0%
Percent of residents receiving occupational therapy 5.1% 5.8%
Percent of residents receiving depression medication 30.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 17.6% 24.2%
Percent of residents with daily physical restraints 6.2% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 64.9% 69.2%

Source: BC Centre for Disease Control