Minoru Residence Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Minoru Residence Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Minoru Residence
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 7333 Gollner Avenue Accreditation status Accredited
City/postal code Richmond V6Y0J1 Accreditation expiry date September 2020
Phone number (604) 244-5300 Contact for complaints Manager
Operator (name) Vancouver Coastal Health Phone number of complaint contact (604) 244-5307
Opened 1993 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, German, Punjabi, Hindi, Cantonese, Mandarin, Tagalog, Russian, French, Japanese, Polish, Gujarati

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 250
Total beds 250
Room Configuration2 (as of March 31, 2020)
Private rooms 70
Semi-private rooms 90
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.23 3.36
Nursing/Care Aide care hours (hours per resident per day) 2.93 3.00
Allied health hours (hours per resident per day) 0.31 0.36
Raw food costs per resident per day (actual cost) $9.27 $9.53
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 1 0.4 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 13 5.2 8.9 Other injury 4 1.6 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 0.8 4.0
Unexpected illness 57 22.8 20.5 Attempted suicide 0 0.0 0.1
Expected death 55 22.0 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 1 0.4 0.6
Inspections
Number of Inspections 2 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 84 84
Percent female 57.9% 64.4%
Percent 85 years or older 58.8% 55.1%
Percent younger than 65 years 4.9% 5.5%
Average length of stay (days) 1,074 834
Percent of residents diagnosed with depression 17.7% 23.3%
Percent of residents totally dependent in activities of daily living 52.0% 30.7%
Percent of residents with severe cognitive impairment 29.8% 28.8%
Percent of residents with dementia (mild to severe) 39.4% 64.0%
Percent of residents with physically abusive behaviour 3.5% 8.9%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 62.4% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 39.5% 10.4%
Percent of residents receiving recreation therapy 1.9% 30.0%
Percent of residents receiving occupational therapy 14.0% 5.8%
Percent of residents receiving depression medication 40.0% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.1% 24.2%
Percent of residents with daily physical restraints 5.1% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 98.4% 85.4%
Percent of health care workers vaccinated for influenza 75.6% 69.2%

Source: BC Centre for Disease Control