Holy Family Hospital Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Holy Family Hospital Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Holy Family Hospital
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 7801 Argyle St. Accreditation status Accredited
City/postal code Vancouver V5P3L6 Accreditation expiry date November 2021
Phone number (604) 321-2661 Contact for complaints Operations Leader
Operator (name) Providence Health Care Society Phone number of complaint contact (604) 322-2650
Opened 1947 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Punjabi, Hindi, Cantonese, Italian, Mandarin, Czech, Polish, Tagalog, French, Greek, Spanish, Dutch, German, Croatian

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 126
Total beds 126
Room Configuration2 (as of March 31, 2020)
Private rooms 15
Semi-private rooms 0
Multi-person rooms 28

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.61 3.40
Nursing/Care Aide care hours (hours per resident per day) 3.31 3.10
Allied health hours (hours per resident per day) 0.29 0.30
Raw food costs per resident per day (actual cost) $8.34 $8.58
Facility per diem rate n/a $242.95

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 6 4.8 8.9 Other injury 0 0.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 4.0
Unexpected illness 36 28.6 20.5 Attempted suicide 0 0.0 0.1
Expected death 36 28.6 26.2 Other - clinical 1 0.8 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 86 84
Percent female 79.0% 64.4%
Percent 85 years or older 59.4% 55.1%
Percent younger than 65 years 2.0% 5.5%
Average length of stay (days) 993 834
Percent of residents diagnosed with depression 24.3% 23.3%
Percent of residents totally dependent in activities of daily living 36.7% 30.7%
Percent of residents with severe cognitive impairment 31.8% 28.8%
Percent of residents with dementia (mild to severe) 50.7% 64.0%
Percent of residents with physically abusive behaviour 5.3% 8.9%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 50.3% 48.0%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 6.9% 10.4%
Percent of residents receiving recreation therapy 5.7% 30.0%
Percent of residents receiving occupational therapy 6.7% 5.8%
Percent of residents receiving depression medication 47.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 16.7% 24.2%
Percent of residents with daily physical restraints 2.5% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza n/a 85.4%
Percent of health care workers vaccinated for influenza 79.2% 69.2%

Source: BC Centre for Disease Control