Queen's Park Care Centre Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Queen's Park Care Centre Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Queen's Park Care Centre
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 315 McBride Blvd. Accreditation status Unknown
City/postal code New Westminster V3L5E8 Accreditation expiry date not available
Phone number (604) 520-0911 Contact for complaints Residential Care Coordinator / Manager
Operator (name) Fraser Health Phone number of complaint contact (604) 517-8694 / (604) 517-8612/(604) 517-8682/(604) 517-8670
Opened 1977 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule    
Current language(s) spoken by staff English, Tagalog, Punjabi, Cantonese, Spanish, Romanian, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 148
Total beds 148
Room Configuration2 (as of March 31, 2020)
Private rooms 14
Semi-private rooms 2
Multi-person rooms 32

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.52 3.52
Nursing/Care Aide care hours (hours per resident per day) 3.19 3.19
Allied health hours (hours per resident per day) 0.34 0.34
Raw food costs per resident per day (actual cost) $7.07 $7.69
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2019/20 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.4 0.6 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 2 1.4 0.8 Missing or wandering person 0 0.0 1.3
Fall with injury / Adverse event 5 3.4 8.9 Other injury 3 2.0 1.6
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 4 2.7 4.0
Unexpected illness 6 4.1 20.5 Attempted suicide 0 0.0 0.1
Expected death 41 27.7 26.2 Other - clinical 0 0.0 0.7
Unexpected death 0 0.0 0.6 Other - service delivery 0 0.0 0.6
Inspections
Number of Inspections 4 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 3 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 81 84
Percent female 69.4% 64.4%
Percent 85 years or older 44.5% 55.1%
Percent younger than 65 years 9.0% 5.5%
Average length of stay (days) 897 834
Percent of residents diagnosed with depression 15.7% 23.3%
Percent of residents dependent in activities of daily living 41.3% 30.7%
Percent of residents with severe cognitive impairment 25.0% 28.8%
Percent of residents with dementia (mild to severe) 54.5% 64.0%
Percent of residents with physically abusive behaviour 7.6% 8.9%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 53.3% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 2.1% 10.4%
Percent of residents receiving recreation therapy 20.1% 30.0%
Percent of residents receiving occupational therapy 1.4% 5.8%
Percent of residents receiving depression medication 37.2% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.3% 24.2%
Percent of residents with daily physical restraints 11.9% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 96.1% 85.4%
Percent of health care workers vaccinated for influenza 72.1% 69.2%

Source: BC Centre for Disease Control