Westhaven Quick Facts

December 2020

Office of the Seniors Advocate British Columbia

Westhaven Quick Facts

December 2020

Click here for Residential Care Survey results
Facility Westhaven
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 3949 Pt. Alberni Hwy Accreditation status Accredited
City/postal code Port Alberni V9Y4S1 Accreditation expiry date April 2022
Phone number (250) 724-8875 Contact for complaints Clinical Nurse Lead / Manager
Operator (name) Vancouver Island Health Phone number of complaint contact (250) 724-8875 / (250) 947-8230 x39068
Opened 2001 Personal spending account Yes
Councils n/a Visitor parking (cost) Yes (no fee)
Meetings held n/a    
Current language(s) spoken by staff English, Punjabi, German

Source: Facility

Facility Fees for Personal Services
Cable monthly service included No Other extra fees initial clothing labelling fee, then free after that
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds1 (as of March 31, 2020)
Private beds (not publicly funded) 0
Publicly funded beds (short- and long-term) 32
Total beds 32
Room Configuration2 (as of March 31, 2020)
Private rooms 32
Semi-private rooms 0
Multi-person rooms 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2018/19 2019/20
Total direct care hours (hours per resident per day) 3.42 3.42
Nursing/Care Aide care hours (hours per resident per day) 3.13 3.13
Allied health hours (hours per resident per day) 0.29 0.29
Raw food costs per resident per day (actual cost) $13.16 $13.57
Facility per diem rate n/a n/a

Source: Health Authority

Licensing (2019/20)
Complaints, 2019/20
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2019/20
Serious adverse events 1
Inspections
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2019/20) Facility B.C.
Average age of population 77 84
Percent female 56.4% 64.4%
Percent 85 years or older 32.5% 55.1%
Percent younger than 65 years 12.8% 5.5%
Average length of stay (days) suppressed 834
Percent of residents diagnosed with depression 22.6% 23.3%
Percent of residents totally dependent in activities of daily living 24.5% 30.7%
Percent of residents with severe cognitive impairment 30.2% 28.8%
Percent of residents with dementia (mild to severe) 34.9% 64.0%
Percent of residents with physically abusive behaviour 5.7% 8.9%
Average index of social engagement 3.2 2.7
Percent of residents with low social engagement 41.5% 48.0%
Case mix index 0.53 0.58

Source: Canadian Institute for Health Information

Care Services & Quality (2019/20) Facility B.C.
Percent of residents receiving physical therapy 12.3% 10.4%
Percent of residents receiving recreation therapy 23.6% 30.0%
Percent of residents receiving occupational therapy 13.2% 5.8%
Percent of residents receiving depression medication 57.5% 48.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.3% 24.2%
Percent of residents with daily physical restraints 1.0% 6.6%

Source: Canadian Institute for Health Information

Influenza Vaccination Coverage (2019/20) Facility B.C.
Percent of residents vaccinated for influenza 80.0% 85.4%
Percent of health care workers vaccinated for influenza 79.2% 69.2%

Source: BC Centre for Disease Control

Link to web page
Go to Westhaven website